Letter from Dave Clark, Amazon Worldwide Consumer CEO to the new US president Joe Biden
As soon as the United States controversial former president Donald Trump got replaced by Joe Biden on 21.January, Amazon started lobbying hoping to improve the shattered relationship between the company and the US government, following last year’s embarrassing anti-trust investigation report, about which I informed you in my article.
Immediately after the presidential inauguration, Amazon Worldwide Consumer CEO Dave Clark sent this letter to Joe Biden, where he is congratulating him and offering assistance with his administration’s vaccination efforts.
The letter comes as Amazon has been vying for its front-line workers to have priority access to the Covid-19 vaccine.
Here you can view the full original letter:
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Many Amazon Sellers are contacting me through my OnlyFans page daily, seriously worried about their Seller Accounts being labelled as ”At Risk” of deactivation. But does this orange warning status actually mean anything bad? Learn more in this article!
Amazon has their minimum performance targets for Order Defect Rate, Cancellation Rate, Late Shipment Rate and many other metrics. Whenever a Seller Account exceeds the maximum permissible defect rate, a warning will appear.
Typically, the affected seller will also receive the following e-mail from Amazon Seller Performance:
| Warning: Your order defect rate is higher than 1% Hello, We have identified that your Order Defect Rate has exceeded the target rate. If this problem continues, it may result in account deactivation. Why did I receive this message? We have taken this measure because your Order Defect Rate has exceeded the target of 1%. Order Defect Rate is the percentage of all orders that result in negative feedback, an A-to-z Guarantee claim that is not denied, or a credit card chargeback out of total orders during a given 60-day time period. Amazon’s Order Defect Rate policy can be found at: https://sellercentral.amazon.com/gp/help/200285170. We’re here to help If you have questions about this policy or your account, or believe that this was sent in error, please contact us at https://sellercentral.amazon.com/cu/contact-us. What can I do to avoid account deactivation? Please ensure that you no longer violate the above policy. Review your orders to determine the cause of the issues contributing to your Order Defect Rate. You can appeal any A-to-z claim, negative customer feedback, or service chargeback that you believe should not be counted in your Order Defect Rate by visiting the following links: — Appeal A-to-z Claims: https://sellercentral.amazon.com/gp/help/G202041210 — Request removal of seller feedback: https://sellercentral.amazon.com/gp/help/20231 — Appeal Chargeback Claims: https://sellercentral.amazon.com/gp/help/202145040 You do not need to submit a plan of action to us at this time. You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?reftag=ah_em_op or by selecting Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. Sincerely, Seller Performance Team Amazon.com http://www.amazon.com |
In regards to Order Defect Rate, Late Shipment Rate or Cancellation Rate, if you are a small seller, your metrics will typically greatly exceed the targets following a single defective order. Seeing this on your Account Health Dashboard can be quite alarming.
However, please note that no Seller Account will get suspended over 1-2 or 3 defects. Amazon can see, that you are a small seller. Even if you have a 50% Order Defect Rate with 1 defective order out of two, you are not worse off than someone with an 1.02% ODR!
Many Amazon Sellers wrongly believe, that the best approach is to try to get into touch with the buyer at all costs and make them withdraw the A-Z claim or negative feedback. They are trying to achieve this by offering free items, full refunds or even extra credits issued on the top of a full refund.
Doing this is a terrible idea, as it can be picked up by Amazon’s automated bots as a serious violation of their Seller Code of Conduct. My advice is to never contact buyers who left a negative feedback or opened a valid A-Z claim in an attempt to have the defect removed. The best thing you can do is avoid getting additional defects and complaints by learning from your mistakes and implementing preventative measures.
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I hope you found this article helpful. Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!
Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.
What is the maximum storage limit for new Amazon FBA sellers without IPI Score?
If you are an Amazon Seller, who is interested in doing FBA, you might be wondering what will be your approved storage limit, since you don’t have any selling history yet.
The storage limit for new FBA sellers is capped at 1000 units on the main Amazon USA marketplace and between 200 to 400 units on smaller marketplaces, including Amazon Mexico or Canada. 1000 units is the storage limit on Amazon Europe as well.
1000 units is the total for all products/ ASINS combined, not per single product.
After successfully launching and making consistent sales, you could see an increase within a couple of weeks. Following the increase, the 1000 units limit may go up to 1300 units. Then, 1500 units could keep going up to 5000 units.
Restock limits will depend on average 30-day sales. And storage limits are based on IPI score.
On the Amazon UK marketplace – most sellers won’t have any limits. But feel free to check it by going inside your Inventory planning tab/ Shipments Manager and in bottom left you can see if there are any ASIN limits or storage limits.
I hope you found this article helpful. Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!
Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.
If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic
Additionally, here you can watch my YouTube video, where I am presenting you several secret tips about appealing Amazon Seller Account suspensions (don’t be confused by the opening of the video, where I am enjoying a vacation – it’s a part of the story):
Recently, Amazon announced an increase of their Fulfilled by Amazon (FBA) fee applicable in the Canadian marketplace. The MCF pick and pack fees and special handling fees will increase, and the weight handling fees will include a fuel and inflation surcharge.
To view the revised rates, go to “2022 Multi-Channel Fulfilment annual fee revisions”.
Soon, we will be launching our own e-commerce marketplace, where the fees will be genuinely reasonable and policies seller-friendly. Feel free to join the waitlist, if you are interested: www.join-the-waitlist.com.
Here you can read a copy of e-mail from Amazon Canada regarding the fee increase:
| Updates to Canada Multi-Channel Fulfilment fees effective November 12 Hello, As we continue to respond to challenges brought about by the global economic situation, we will revise Multi-Channel Fulfilment (MCF) fees in Canada on November 12, 2022. The MCF pick and pack fees and special handling fees will increase, and the weight handling fees will include a fuel and inflation surcharge. To view the revised rates, go to “2022 Multi-Channel Fulfilment annual fee revisions”: https://sellercentral.amazon.ca/help/hub/reference/GH7ZK4SUZEKFSTZ3 These updates reflect the rising costs of fulfilment, transportation, and warehousing, and will ensure that we can continue to provide the delivery speed, reliability, and quality of service expected from Amazon. To continue to support your business growth, we’ve made the following improvements to our fulfilment and delivery network: – Achieved an on-time delivery rate of over 99% – Invested in increasing fulfilment centre capacity to help meet rising demand We’ll also launch unbranded packaging in Canada by Q4 this year, which will be available for no additional fee. Thank you for choosing MCF. We appreciate your continued partnership. The Multi-Channel Fulfilment team |
I hope this article can give you some inspiration and help all businesses to come out on top in the Q4 peak season and make a lot of money!
Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!
Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.
If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic
To create perfect Amazon Product Images with a pure white background, feel free to watch my YouTube video about our image removal tool, which can be found within tools available on our Seller Union website:
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