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You would never think this could get you suspended! Amazon continues its wave of Buyer Account closures, learn what is new!

Kika Angelic

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Recently, I informed you in my article about Amazon’s aggressive crusade to purge their platform of any suspiciously behaving Buyer Accounts. The difference with these account closures is that unlike before, Amazon is not just suspending Seller Accounts over alleged violations of the Seller Code of Conduct, but this time the company is targeting specifically Buyer Accounts. Affected accounts are getting closed by Amazon due to failure to comply with ”terms of our Conditions of Use agreement”. Since Buyer Account closures (as opposed to Seller Account suspensions) are not widely known in the Amazon Seller community, sellers are struggling to appeal them.

If you are not familiar with the matter, read my article, where I am explaining how getting your Buyer Account closed impacts your Seller Account. In short – you won’t be able to access your Seller Account using the same credentials as your Buyer Account.

The wave of Buyer Account closures includes mainly Dropshippers, who are placing orders through the buyer side of their Seller Account and having goods delivered directly to their customers.

What is new

The wording mentioning ”purchasing products in order to receive compensation directly from the Sellers” is referring to the use of discount codes advertised in buyer groups on Facebook or elsewhere on social media.

However, there is another category of alleged misconduct, which Amazon is pursuing – sales rank manipulation.

In cases, when these violations are detected, the seller has his Buyer Account closed with the following deactivation wording:

We have closed your Amazon.co.uk account. We took this action because you have misused Amazon’s services. Examples of misuse include placing orders for your own products or purchasing products in order to receive compensation directly from the Sellers.”

Here is a screenshot of the full notice sent by Account Specialist (which is the buyer side alternative for Seller Performance):

This is what follows, when the shocked seller responds back to this e-mail, without attempting to properly appeal:

“After a thorough review, we have decided not to restore your full access to this account. You will not be able to place orders on our site.”

If you are wondering, what does this mean in a simple language – any order of the same merchandise placed on Amazon, which you at some point listed (or will list) for sale on the platform as a third party seller can get your account closed.

This means that you won’t be able to purchase products on Amazon for a later resale on their marketplace.

At the same time, you won’t be able to ever purchase the same product, which you used to sell on Amazon in the past.

Examples of violations of Amazon’s Terms of Service, which can get your Buyer Account Closed and lock you out of your Seller Account:

  • You purchase a textbook for school off Amazon and then attempt to sell it on their platform – once you no longer need it.
  • You mistakenly purchase the wrong size / quantity of a product on Amazon and decide to sell it on their platform, instead of returning it for a refund.
  • You are selling a product on both Amazon and your own website. Once you run out of stock, in order to continue fulfilling orders on your own website, you order some units from another seller on the identical listing on Amazon.
  • You are a FBA seller and you decide to surprise your family member on his birthday by placing an order from your own store on Amazon using your Buyer Account and having the merchandise shipped to the family member.
  • You are a seller on Amazon and you suddenly notice another seller offering identical product as what you are selling for a significantly lower price, so you decide to restock by purchasing his inventory.
  • You place a test buy from an alleged counterfeiter on your own Amazon listing.

These were just examples and while you may not believe something like this could happen over innocent situations like these, I have seen numerous sellers with their Buyer Accounts closed due to these reasons.

In Amazon’s eyes, any ordering of the same product which you sold (or are planning to sell in the future) is viewed as sales rank manipulation.

If you are an Amazon Seller, I would strongly advise you NOT TO EVER BUY ON AMAZON. The potential negative consequences of something going wrong are not worth it.

In case that your Buyer Account has been closed and you are looking for someone to assist you with getting reinstated, please feel free to reach out by subscribing to my OnlyFans page at: www.onlyfans.com/kikaangelic, where I offer professional assistance with appealing for a monthly fee of $24.99.

Additionally, here you can watch my YouTube video, where I am presenting you several secret tips about appealing Amazon Seller Account suspensions (don’t be confused by the opening of the video, where I am enjoying a vacation – it’s a part of the story):

Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment! Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome. If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

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1 Comment

1 Comment

  1. Filipe Morais

    February 9, 2022 at 8:22 pm

    Dear @Vlad @Kika,
    Where can I find this policy article on Amazon, please so I can read the full policy about this I did have a look, but you know how it is on Amazon policies are here and there.
    Thank you
    Best Regard
    Filipe Morais

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Should you be worried when your ODR exceeds the 1% target?

Kika Angelic

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Many Amazon Sellers are contacting me through my OnlyFans page daily, seriously worried about their Seller Accounts being labelled as ”At Risk” of deactivation. But does this orange warning status actually mean anything bad? Learn more in this article!

Amazon has their minimum performance targets for Order Defect Rate, Cancellation Rate, Late Shipment Rate and many other metrics. Whenever a Seller Account exceeds the maximum permissible defect rate, a warning will appear.

Typically, the affected seller will also receive the following e-mail from Amazon Seller Performance:

Warning: Your order defect rate is higher than 1%

Hello,
We have identified that your Order Defect Rate has exceeded the target rate. If this problem continues, it may result in account deactivation.
Why did I receive this message?
We have taken this measure because your Order Defect Rate has exceeded the target of 1%. Order Defect Rate is the percentage of all orders that result in negative feedback, an A-to-z Guarantee claim that is not denied, or a credit card chargeback out of total orders during a given 60-day time period. Amazon’s Order Defect Rate policy can be found at: https://sellercentral.amazon.com/gp/help/200285170.
We’re here to help
If you have questions about this policy or your account, or believe that this was sent in error, please contact us at https://sellercentral.amazon.com/cu/contact-us.
What can I do to avoid account deactivation?
Please ensure that you no longer violate the above policy. Review your orders to determine the cause of the issues contributing to your Order Defect Rate. You can appeal any A-to-z claim, negative customer feedback, or service chargeback that you believe should not be counted in your Order Defect Rate by visiting the following links:
— Appeal A-to-z Claims: https://sellercentral.amazon.com/gp/help/G202041210
— Request removal of seller feedback: https://sellercentral.amazon.com/gp/help/20231
— Appeal Chargeback Claims: https://sellercentral.amazon.com/gp/help/202145040
You do not need to submit a plan of action to us at this time.
You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?reftag=ah_em_op or by selecting Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com

In regards to Order Defect Rate, Late Shipment Rate or Cancellation Rate, if you are a small seller, your metrics will typically greatly exceed the targets following a single defective order. Seeing this on your Account Health Dashboard can be quite alarming.

However, please note that no Seller Account will get suspended over 1-2 or 3 defects. Amazon can see, that you are a small seller. Even if you have a 50% Order Defect Rate with 1 defective order out of two, you are not worse off than someone with an 1.02% ODR!

Many Amazon Sellers wrongly believe, that the best approach is to try to get into touch with the buyer at all costs and make them withdraw the A-Z claim or negative feedback. They are trying to achieve this by offering free items, full refunds or even extra credits issued on the top of a full refund.

Doing this is a terrible idea, as it can be picked up by Amazon’s automated bots as a serious violation of their Seller Code of Conduct. My advice is to never contact buyers who left a negative feedback or opened a valid A-Z claim in an attempt to have the defect removed. The best thing you can do is avoid getting additional defects and complaints by learning from your mistakes and implementing preventative measures.

If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

Additionally, here you can watch my YouTube video, where I am presenting you several secret tips about appealing Amazon Seller Account suspensions (don’t be confused by the opening of the video, where I am enjoying a vacation – it’s a part of the story):

I hope you found this article helpful. Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.

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What is the maximum storage limit for new Amazon FBA sellers without IPI Score?

Kika Angelic

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If you are an Amazon Seller, who is interested in doing FBA, you might be wondering what will be your approved storage limit, since you don’t have any selling history yet.

The storage limit for new FBA sellers is capped at 1000 units on the main Amazon USA marketplace and between 200 to 400 units on smaller marketplaces, including Amazon Mexico or Canada. 1000 units is the storage limit on Amazon Europe as well.

1000 units is the total for all products/ ASINS combined, not per single product. 

After successfully launching and making consistent sales, you could see an increase within a couple of weeks. Following the increase, the 1000 units limit may go up to 1300 units. Then, 1500 units could keep going up to 5000 units. 

Restock limits will depend on average 30-day sales. And storage limits are based on IPI score. 

On the Amazon UK marketplace – most sellers won’t have any limits. But feel free to check it by going inside your Inventory planning tab/ Shipments Manager and in bottom left you can see if there are any ASIN limits or storage limits.

I hope you found this article helpful. Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.

If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

Additionally, here you can watch my YouTube video, where I am presenting you several secret tips about appealing Amazon Seller Account suspensions (don’t be confused by the opening of the video, where I am enjoying a vacation – it’s a part of the story):

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Updates to Canada Multi-Channel Fulfilment fees effective November 12

Kika Angelic

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Recently, Amazon announced an increase of their Fulfilled by Amazon (FBA) fee applicable in the Canadian marketplace. The MCF pick and pack fees and special handling fees will increase, and the weight handling fees will include a fuel and inflation surcharge.

To view the revised rates, go to “2022 Multi-Channel Fulfilment annual fee revisions”.

Soon, we will be launching our own e-commerce marketplace, where the fees will be genuinely reasonable and policies seller-friendly. Feel free to join the waitlist, if you are interested: www.join-the-waitlist.com.

Here you can read a copy of e-mail from Amazon Canada regarding the fee increase:

Updates to Canada Multi-Channel Fulfilment fees effective November 12

Hello, 

As we continue to respond to challenges brought about by the global economic situation, we will revise Multi-Channel Fulfilment (MCF) fees in Canada on November 12, 2022.

The MCF pick and pack fees and special handling fees will increase, and the weight handling fees will include a fuel and inflation surcharge.

To view the revised rates, go to “2022 Multi-Channel Fulfilment annual fee revisions”:  

https://sellercentral.amazon.ca/help/hub/reference/GH7ZK4SUZEKFSTZ3

These updates reflect the rising costs of fulfilment, transportation, and warehousing, and will ensure that we can continue to provide the delivery speed, reliability, and quality of service expected from Amazon.

To continue to support your business growth, we’ve made the following improvements to our fulfilment and delivery network:

   – Achieved an on-time delivery rate of over 99% 

   – Invested in increasing fulfilment centre capacity to help meet rising demand

We’ll also launch unbranded packaging in Canada by Q4 this year, which will be available for no additional fee.

Thank you for choosing MCF. We appreciate your continued partnership.

The Multi-Channel Fulfilment team

I hope this article can give you some inspiration and help all businesses to come out on top in the Q4 peak season and make a lot of money!

Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.

If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

To create perfect Amazon Product Images with a pure white background, feel free to watch my YouTube video about our image removal tool, which can be found within tools available on our Seller Union website:

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