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How to recover your Amazon Seller Account when Two Step Verification Fails

As you know, Amazon now requires all third party sellers to implement two step verification in order to access their Seller Accounts. Many sellers are reaching out to me and seeking help with regaining access to their accounts when they are unable to perform two step verification.
This may happen when a seller loses their phone, for example. In such case, they will be unable to receive the OTP text code. If Two-Step Verification fails and you can’t access your account, you can try to recover it using alternative means.
To regain access to your account, you’ll need to verify your identity by providing a scan or photo of a government-issued identity document to Amazon. To protect your account, Amazon won’t be able to make changes to your Two-Step Verification settings until your identity is successfully verified. If you are able to sign in to your account, you’ll have access to make changes to your account.
Before you begin account recovery, try to sign in with a registered backup method or from a trusted device.
If you still can’t sign in, to recover your account:
- Go here.
- Follow the on-screen instructions to upload your identity document. Make sure that your name and address, and the issuing authority (e.g., state or country) are visible. Cover, conceal, or remove sensitive information such as account numbers or identification numbers.
The verification process can take 1-2 days to complete. Amazon will e-mail you to confirm once Two-Step Verification has been disabled. You’ll then be able to access your account with only your password.
I hope you found this article helpful. If you are experiencing issues with your Amazon Seller Account and your Seller Account already received a warning or is under a review, I can assist you and help you resolve the matter.
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In case you are an Amazon Seller who needs help with Seller Identity Verification on Amazon, please feel free to watch my most detailed video on the subject, addressing all common questions:
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