Amazon sellers in Europe were experiencing OTP issues this week

Some Amazon sellers had a difficulty accessing their Seller Accounts across European marketplaces this week. When attempting to login to Seller Central, they were shown an error message stating:

“There was a problem – Please wait at least one minute before requesting another OTP.”

indicating that they already received an OTP code, despite they haven’t:

The message popped up as soon as they opened the Seller Central browser, without being given any option to enter login credentials or request an OTP code.

Following numerous reports from Amazon sellers, here are my recommendations how to address this issue:

1. Don’t interact with the error screen in any way. Don’t wait for the time for another OTP code to pass. Don’t click on Send OTP. Don’t click on Two-Step Verification Account Recovery.

2. Refresh the browser and manually enter your full login credentials, therefore e-mail address and password. Do this even if you have them automatically pre-filled.

3. Request the OTP and then enter it.

I hope you found this article helpful. If you are experiencing issues with your Amazon Seller Account and your Seller Account already received a warning or is under a review, I can assist you and help you resolve the matter.

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If you have an Amazon-related issue, feel free to join and post into my large Amazon Seller Performance – Friendly Advice – Worldwide Facebook group, where you will be very welcome.

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Additionally, here you can watch my YouTube video, where I am addressing everything you need to know about Seller Identity Verification and how to pass it: