Account deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement
Since the term “Account deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement“ is the most searched phrase on our entire Seller Union website, I decided to make an article clarifying this major misconception of many Amazon sellers.
ALL Seller Account deactivations are in accordance with section 3 of Amazon’s Business Solutions Agreement. In other words – every single Amazon Seller Account suspension is made in accordance with that section of the user agreement.
The wording is NOT the suspension reason itself, as many less experienced sellers incorrectly believe.
Section 3 of the Business Solutions Agreement is referring to a small paragraph addressing Amazon’s right to terminate service anytime at the company’s discretion, giving the user a prior notice and option to appeal.
Unlike many sellers wrongly assume, having the wording in your deactivation notice doesn’t make your suspension in any way special.
Read the entire notification to understand the actual cause of the suspension and ignore the generic opening legal phrase.
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Here is an example screenshot of a deactivation notice, with the generic wording included in the beginning of the text and the actual suspension reason circled in red for your information:
I spent a significant amount of time preparing a detailed professional video, where I am presenting you many tips how to appeal Amazon Seller Account suspensions.
Here you can watch my YouTube video, where I am also explaining what does the Section 3 of Business Solutions Agreement mean (don’t be confused by the opening of the video, where I am enjoying a vacation – it’s a part of the story):
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As you know, last year Amazon updated Account Health Dashboards across North American marketplaces by introducing numeric scores. The same features are now available on European marketplaces as well.
Account Health Rating constitutes a numeric score ranging from 0 to 1,000 (in addition to the color coding), enabling you to see how close you are to the various thresholds that move your AHR from green (‘Healthy’) to yellow (‘At Risk’) to red (‘Unhealthy’).
If your AHR is green (“Healthy,” based on a score of 200-1,000), that means your account is not at risk of deactivation. If your AHR is yellow (“At Risk,” based on a score of 100-199), your account is at risk of deactivation. When your AHR is red (“Unhealthy,” based on a score of 99 or lower), your account is either eligible for deactivation or already deactivated.
Account Health Rating is also displaying the degree to which any violations you might incur impact your account health, allowing you to prioritize addressing those that are most negatively affecting it.
Here you can learn more in a screenshot of e-mail regarding the matter from Amazon:
| New Account Health Rating features are live – preview your rating and address open issues on your Account Health page now! Hello, Over the past few years, sellers have asked for more insight into account health-related issues. We heard your feedback and have rolled out the new version of the Account Health Rating in August 2022 to our sellers in the US and Canada stores. We are now excited to share that we have expanded the program to the EU, the UK, and Türkiye. Starting today, we have added new features to your Account Health page that will provide more transparency into your account health status. These new features will allow you to spend more time growing your business and delighting customers, and less time worrying about your account health and potential disruption to your business. We are now also displaying your AHR as a numeric score ranging from 0 to 1,000 (in addition to the color coding), enabling you to see how close you are to the various thresholds that move your AHR from green (‘Healthy’) to yellow (‘At Risk’) to red (‘Unhealthy’). If your AHR is green (“Healthy,” based on a score of 200-1,000), that means your account is not at risk of deactivation. If your AHR is yellow (“At Risk,” based on a score of 100-199), your account is at risk of deactivation. When your AHR is red (“Unhealthy,” based on a score of 99 or lower), your account is either eligible for deactivation or already deactivated. We are also displaying the degree to which any violations you might incur impact your account health, allowing you to prioritize addressing those that are most negatively affecting it. We offer a 7-day preview period that starts today, for you to see your AHR score and status and address any open violations in your account to improve your score. Starting 7 days from today, your account may be deactivated if your AHR score is red or “Unhealthy.” By looking at your policy adherence holistically, we want to create a predictable and consistent experience for you to manage your business, while still maintaining a high bar for Amazon customer experience. We encourage you to go to your Account Health page and, if your account is in “at risk” or “unhealthy” status, address open issues that impact your score before the 7-day period ends to avoid potential deactivation. We will continue to work hard to make it easier for you to monitor your account health and performance. If you have any questions or suggestions about how we might improve the AHR, please visit the Seller Forums and browse to the “Account Health” category there to share your thoughts. Our team of Account Health Specialists is ready to answer any questions surfaced there. To learn more about the AHR, please visit our Help pages. Thank you for selling in Amazon’s store. Selling Partner Support |
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If you have an Amazon-related issue, feel free to join and post into my large Amazon Seller Performance – Friendly Advice – Worldwide Facebook group, where you will be very welcome.
Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!
Additionally, here you can watch my YouTube video, where I am presenting you my advice how to avoid getting suspended on Amazon and get help with a Plan of Action without having to spend a lot of money on a hired guru:
If you are carefully monitoring Amazon’s notifications, you must have noticed a recent change in wording, concerning e-mails sent regarding different international Amazon marketplaces.
Previously, informative e-mails used to be sent in different languages, depending on the store’s local language.
Now, all e-mails are being sent in English regardless of the store’s location and a header stating “Regarding store: Germany / Sweden…..” is being added.
Here you can view what the new notifications look like:
Another one:
In order to receive a professional advice and get help with your Amazon issue, feel free to subscribe and reach out through my dedicated assistance help page at www.onlyfans.com/kikaangelic, where I provide help with Amazon related matters in exchange for a small $24.99 fee.
If you have an Amazon-related issue, feel free to join and post into my large Amazon Seller Performance – Friendly Advice – Worldwide Facebook group, where you will be very welcome.
Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!
Additionally, here you can watch my YouTube video, where I am presenting you my advice how to avoid getting suspended on Amazon and get help with a Plan of Action without having to spend a lot of money on a hired guru:
Here are some quick tips to boost your running business on Amazon:
Optimize your product listings with high-quality images, detailed descriptions, and relevant keywords.
Use Amazon’s advertising tools, such as sponsored products and sponsored brands, to increase visibility and drive sales.
Offer competitive prices and promotions to attract customers.
Monitor your inventory levels and ensure that you always have sufficient stock to meet customer demand.
Use Amazon’s FBA service to save time and money and focus on growing your business.
Encourage customer reviews by providing excellent customer service and follow-up support.
Expand your product offerings to attract a wider range of customers and increase sales.
Keep an eye on your competitors and adjust your pricing and product offerings accordingly.
By implementing these strategies, you can quickly and effectively boost your running business on Amazon and increase your sales and profitability.
In order to receive a professional advice and get help with your Amazon issue, feel free to subscribe and reach out through my dedicated assistance help page at www.onlyfans.com/kikaangelic, where I provide help with Amazon related matters in exchange for a small $24.99 fee.
If you have an Amazon-related issue, feel free to join and post into my large Amazon Seller Performance – Friendly Advice – Worldwide Facebook group, where you will be very welcome.
Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!
Additionally, here you can watch my YouTube video, where I am presenting you my advice how to avoid getting suspended on Amazon and get help with a Plan of Action without having to spend a lot of money on a hired guru:
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Jay Patel
March 2, 2021 at 12:39 am
Hi kika
Hope you are well I’m thinking if joining your group. As I saw your posts found them very insightful and helpful. I’m a new Amazon seller been trading as MFM, my account has been deactivated. They asked receipts for 3 of my products I think My response was not great as after 5th time no response. Be greatful for your advice kind regards Jay
Tommy
March 9, 2021 at 11:58 am
What’s up, I read your new stuff like every week. Your writing style is witty, keep doing
what you’re doing!
HAMZA
May 15, 2021 at 7:45 am
This is what i received by amazon after appeal now 90days are past and i send many email’s to them but no reply kindly help.
Dear GOODLUCKFURNITUREFACTORYLLC,
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed and pending orders have been canceled.
Why is this happening?
We have taken this measure because information available to us indicates that you have not fulfilled orders after confirming shipment. Please review Amazon’s policy regarding Account Health (https://sellercentral.amazon.ae/gp/help/G200205250) and the Seller Code of Conduct (https://sellercentral.amazon.ae/gp/help/G1801).
Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
— Evidence or examples that demonstrate that your account complies with our Amazon Seller Code of Conduct and Monitor Your Account health policies.
— Evidence or examples that demonstrate your orders have been shipped and delivered.
How do I send the required information? Submit this information to selling-partner-action-review@amazon.ae.
After 90 days following this notification, you may separately request a funds disbursement by contacting disbursement-appeals@amazon.ae. We will conduct a separate investigation to evaluate your account and if we confirm fraudulent activity or find that you have engaged in deceptive or illegal activity; or have abused our systems or repeatedly violated our policies that protect our customers and selling partners, we may withhold some or all funds in your account.
Thank you,
Amazon.ae
Babar
June 24, 2021 at 10:29 am
How can i activate the account as they deactivate according section 3
Aamir Khan
September 26, 2021 at 12:26 am
Hi I have been suspended from amazon Spain for section 3 and all my EU accounts are blocked I can’t log in.
Eugenio
October 18, 2021 at 4:44 pm
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I want to encourage you to definitely continue your great job, have a nice
afternoon!
Rick
October 18, 2021 at 8:37 pm
Heya! I realize this is somewhat off-topic but I
had to ask. Does running a well-established
website like yours require a lot of work? I’m brand new to writing
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I’d like to start a blog so I can easily share my personal experience and feelings online.
Please let me know if you have any suggestions or tips for new
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October 20, 2021 at 11:47 pm
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John tech
March 28, 2022 at 11:43 am
You are required to show invoices of proof. Happened with me.
I work at https://latesttechreviews.net
John tech
March 28, 2022 at 11:44 am
You are required to show invoices of proof. Happened with me.