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Is this the end of selling collectibles and brand collaboration items on Amazon?

Kika Angelic

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As everyone in the Amazon Seller Community knows, the company’s listing catalogue is constantly being scanned by automated bots whose job is to detect non-compliant listings and pro-actively block them.

Unfortunately, due to these efforts, millions of legitimate listings are removed from the platform every day, without any path to have them restored.

Every Product Detail Page (ASIN) on Amazon contains a single ”Brand” field, which can be only filled with one answer. However, there are products – including collaborations, limited editions and collectibles, which contain numerous different brand names and trademarked terms grouped together.

This includes, by the way of example: Barbie x Sinsay, Adidas x Star Wars, H&M x Harry Potter, NECA x Hunger Games, Kinder x FunkoPop, Disney x Sanrio and thousands of similar official collaborations.

Since only a single ”Brand name” can be inserted into the relevant field, any other trademarked terms are triggering Suspected Intellectual Property Rights Infringement Complaints. These are impossible to get removed, appealed or lifted, since Amazon expects any third party trademarked terms to get removed from such listings.

My advice for any sellers of collaborations and multi-brand items is to sell them elsewhere, including eBay, Bonanza, Ecrater, Shopify or on your own website.

Here is a screenshot containing examples of several such erroneously removed ASINs of official licensed collaboration merchandise:

Here is a copy of the wording on an e-mail notification send to third party Amazon Sellers regarding the matter:

Action required: Your Amazon seller listings have been deactivated

 

Dear seller, 

We have deactivated the listings shown at the bottom of this email. 

Why is this happening?

Adhering to Amazon’s policies is important because it reflects the quality of the Amazon customer experience that you create when selling in our store. We have found that one or more of your listings have violated Amazon policies. We have included details of the specific policy violations related to each removed listing at the bottom of this email. Please ensure that the products you offer comply with all applicable laws, regulations, and Amazon’s policies listed in this email.

We are here to help.

If you have questions about this policy or your account, contact us at https://sellercentral-europe.amazon.com/cu/contact-us

How do I reinstate my listing?

Refer to the “How do I reinstate my listings?” section below for specific details on how to reinstate the removed listings. 

Have your listings been removed in error?

If you believe there has been an error, please submit an explanation. Your explanation should include the following information: 
–Evidence or documentation showing that each removed listing complies with the relevant Amazon policy shown below. 

How do I send the required information?

Submit this information at https://sellercentral.amazon.se/performance/dashboard

What happens if I do not send the requested information?

If you do not take steps to address the policy violations and incur additional violations, your Amazon selling account may be deactivated. 

You can view your account performance at

https://sellercentral.amazon.se/performance/dashboard or by selecting Account health on the home page of the Amazon Seller app on your iOS or Android device. The Account health page shows how well your account is performing against the performance metrics and policies that are required to sell on Amazon. 

Thank you.
-Amazon Services

ASIN(s): xxxxx

Why is this happening?

We have taken this measure because we suspect your listings may infringe on the intellectual property of others. The listings are using a trademarked term on their detail pages, but their brand names do not match the rights owner of the trademarked term. This is likely to cause confusion as to the source, endorsement, or affiliation of the goods, and is a violation of the Amazon Intellectual Property Policy for Sellers, which can be reviewed at:
https://sellercentral.amazon.se/gp/help/G201361070

How do I reinstate my listing?

The ASINs will be reactivated automatically if their detail pages are edited in one of the following ways:
– Changing the brand name to match the rights owner of the trademarked term.
– Removing the trademarked term from the detail page entirely.
– Updating the detail page to add compatibility terms before the trademarked term, if the product is using the trademarked term to refer to another product (e.g. “charger for Kindle E-Reader”, “charger compatible with Kindle E-Reader”, “charger made for Kindle E-Reader”, etc.). Note that there are legal requirements for the use of compatibility terms. You can learn more about these in the Amazon Intellectual Property Policy for Sellers. If you are authorized by the rights owner to create and list products using their trademarked term with your own brand name, or if you believe the ASINs are not infringing on any intellectual property, you can appeal to Selling Partner Support to have the ASINs reactivated without any editing. You can create a contact with Selling Partner Support through the Help link next to your Settings.

If you are appealing on the basis that you have authorization from the trademark owner, you will need to provide a letter of authorization or a licensing agreement that meets the following criteria:

– Includes name and address of rights owner.
– Letter explicitly authorizes you to list the rights owner’s product under your own brand name.

Here you can watch my YouTube video explaining the matter and discussing Suspected Intellectual Property Rights Infringement Complaints (which starts as a Christmas-themed video):

I hope you found this article helpful. Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.

If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment! Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome. If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

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Don’t forget to upload a new certificate of Business Liability Insurance

Kika Angelic

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Over a year passed since Amazon started requiring its sellers to obtain business liability insurance, if their sales exceed $10000 in monthly sales turnover. Most sellers were able to obtain the required insurance, thanks to my helpful guide found on this link. All you need to do is subscribe to my OnlyFans page for $24.99 and this will enable you to obtain insurance accepted by Amazon, regardless of your business entity and country, where you are based.

However, please note that regardless where your business liability insurance policy was purchased, all insurance policies are expiring after a year and you will need to renew them and re-upload into the Amazon Seller Central, otherwise you will be treated in the same manner as those, who don’t have any insurance details on file.

Here is a copy of e-mail from Amazon requested update business liability insurance information following expiry:

Action required: New certificate of insurance coverage

Hello,

Thank you for maintaining commercial liability insurance for the products that you sell on Amazon.  According to our records, your policy has or is about to expire.  Please upload a new certificate of insurance within 30 days of receiving this email.

Why did I receive this message?

Your commercial liability insurance has expired or will expire in the next 30 days. Amazon Services Business Solutions Agreement requires that once your gross proceeds exceed $10,000 in a month, or as otherwise requested by Amazon, you maintain current commercial insurance coverage and submit a proof within 30 days of receiving a verification request.           

How can I get a proof of liability insurance? 

You can contact your insurance provider to issue a Certificate of Insurance (COI) for the current year. You can also use this opportunity to shop around to ensure you have comprehensive coverage at a great rate. To secure easy and affordable liability insurance, Amazon has worked with an insurance broker to create Amazon Insurance Accelerator, a network of insurance providers who will evaluate and, if appropriate, offer liability insurance at competitive rates to qualifying selling partners. To learn more about Amazon Insurance Accelerator and contact the providers, go to Business Insurance: https://sellercentral.amazon.com/mario/v2/az/flow/BusinessInsurance/page/InsuranceEstablishment/global/render. 

What do I do next?

Upload your current COI as proof of liability insurance coverage on the Business Insurance page: 
https://sellercentral.amazon.com/mario/v2/az/flow/BusinessInsurance/page/InsuranceEstablishment/global/render?view=up

The COI is issued by your insurance company and details on what is covered, the amount of coverage, and any exclusions or deductibles. COI can be uploaded in .pdf, .doc, or .docx format. You can also access the upload page by doing the following:

1) On Seller Central, go to “Settings” and select “Account Info”. 
2) Under the “Business Information” widget, select “Business Insurance”.

What are the insurance requirements? 

For more information about the policy requirements, see Insurance requirements: https://sellercentral.amazon.com/gp/help/G200386300

We’re here to help. If you have additional questions, contact us: https://sellercentral.amazon.com/help/hub/support. 

To view your account performance, go to Account Health: https://sellercentral.amazon.com/performance/dashboard?reftag=ah_em_inv

The Amazon Services team

Additionally, here is a copy of the original business liability insurance requirement e-mail:

Action Required: Provide proof of liability insurance coverage

Hello,
We are writing to remind you to provide proof of liability insurance for the products you sell through Amazon.com Please provide this information within 30 days of receiving this email.

Why did I receive this message?
You are required to provide proof of liability insurance, and our records show you have not done so.  As of September 1, 2021, Section 9 of the Business Solutions Agreement (https://sellercentral.amazon.com/gp/help/G1791) requires you to obtain and maintain at least $1 million of commercial general, umbrella, or excess liability insurance, within 30 days after exceeding $10,000 in gross proceeds in sales in one month on Amazon.com or if otherwise requested by Amazon.

What do I do next?
Please upload your Certificate of Insurance (COI) as proof of liability insurance coverage within 30 days of receiving this email.  The COI is issued by your insurance company and details what is covered, the amount of coverage, and any exclusions or deductibles. 

Where do I submit my proof of liability insurance?
Upload your COI on the Business Insurance page (https://sellercentral.amazon.com/mario/v2/az/flow/BusinessInsurance/page/InsuranceEstablishment/global/render?view=up) in Seller Central account settings. The document can be uploaded in .pdf, .doc, or .docx format.

What are the insurance requirements? 
Your commercial liability insurance policy must meet all of the following criteria:

1. The policy limit must be at least $1 million per occurrence and in aggregate, and cover liabilities caused by or occurring in conjunction with your business operations, including products, products/completed operations and bodily injury; 
2. The insurance policy type can be either commercial general, umbrella, or excess liability and be occurrence based;
3. Your insurance provider must have global claim handling capability and a financial rating of S&P (https://www.spglobal.com/ratings/en/sector/insurance/insurance-sector) A- and/or AM Best (https://www.ambest.com/home/default.aspx)  A- or better (if S&P or AM best is not valid or used in the country where you are required to obtain insurance, a local equivalent is allowed);
4. Your insurance provider must give Amazon at least 30 days’ notice of cancellation, modification or nonrenewal;
5. The policy must name “Amazon.com Services LLC and its affiliates and assignees” as additional insureds;
6. The deductible for any policy(ies) must not be greater than $10,000 and any deductible amount must be listed on the certificate(s) of insurance;
7. The policy must cover all sales from products you have listed on the Amazon website;
8. Your insured name must match the “legal entity” name you provided to Amazon (view your legal entity name) (https://sellercentral.amazon.com/sw/AccountInfo/LegalEntity/step/LegalEntity);
9. The policy must be completed in its entirety and signed; and
10. The policy must be valid for at least 60 days from the date of submission.

How can I obtain liability insurance? 
You can choose any insurance provider that meets our requirements above. To help you easily and affordably secure liability insurance, Amazon has worked with an insurance broker to create Amazon Insurance Accelerator, a network of insurance providers who will evaluate and, if appropriate, offer liability insurance at competitive rates to qualifying selling partners. You can learn more about Amazon Insurance Accelerator and contact the providers here (https://sellercentral.amazon.com/mario/v2/az/flow/BusinessInsurance).

We’re here to help
For additional information, please go to our Help page (https://sellercentral.amazon.com/gp/help/200386300). If you have additional questions, please contact us using this link (https://sellercentral.amazon.com/help/hub/support).

You can view your account performance at https://sellercentral.amazon.com/performance/dashboard?reftag=ah_em_inv or by selecting Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.


The Amazon Services team

I hope you found this article helpful. Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.

If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

To create perfect Amazon Product Images with a pure white background, feel free to watch my YouTube video about our image removal tool, which can be found within tools available on our Seller Union website:

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Watch out as Amazon will be automatically adjusting shipping time estimates!

Kika Angelic

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Recently, Amazon sent their third party sellers doing business on European marketplaces an e-mail titled “Improve your transit time”, which looks just like many of the generic promotional communications, which they are regularly sending.

However, the e-mails state that Amazon somehow detected the seller’s delivery times to be much shorter than their currently set shipping estimates and therefore, the estimates will be automatically adjusted throughout October 2022 to offer customers faster delivery promise. This will all happen without the affected seller’s knowledge or consent and affect domestic standard shipping times.

There is no option how you can proactively opt out and the only thing you can do is manually setting the shipping times back to their original timeframes, once you already discover them being changed.

Here is a screenshot of the e-mail regarding the matter from Amazon:

Here is a copy of the wording:

Improve your transit time

This is an important notification, which requires your attention.
 
Dear Seller,
 
We identified that more than 90% of your orders in the last three months have arrived before your promised delivery dates because your promised transit time is slower than your carriers delivery performance.
 
What does this mean for you?
Your performance indicates that setting a faster transit time could benefit you and the customer by showing a more accurate promised delivery date. In October, we will update your standard transit times ranges in shipping templates to values that are closer to your actual delivery times. As an example, if your transit time is set to 14-21 days and your preferred carrier is delivering within 10-12 days, we will update the transit time to 10-14 days.

No action is required from your side at the moment unless you want to further re-adjust the transit times. We will only adjust Standard Domestic Transit times in shipping templates. Your premium ship options, international and expedited templates will remain unchanged.
What are the advantages of adjusting to faster & more accurate transit time?
Faster transit times mean earlier delivery promise for your offers and customers are generally more likely to purchase products that have a faster delivery promise.

You can, at any time, update or change transit times in the shipping settings if you are unable to offer set transit times to the customers.

Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.

If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

If you are interested in registering a Seller Account on Amazon or you are struggling with Seller Identity Verification, please feel free to watch my detailed video, where I am addressing all common mistakes and insider tips for success:

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Amazon postpones the deadline for removal of non-compliant listings under Controlled Drugs Policy

Kika Angelic

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Recently, Amazon announced that they will be starting to enforce their policy affecting over-the-counter (OTC) drugs and/or natural health products (NHP). However, they now e-mailed sellers with a correction, stating that the previously mentioned deadline of 30.September 2022 is being extended to 24.October 2022.

Amazon policy states that all drugs listed in scheduled substances, drugs paraphernalia, and any other drugs and NHPs listed in the “Controlled Drugs and Substances Act” cannot be sold on their platform.

Here you can view a copy of the e-mail regarding the matter:

Important information about over-the-counter drug and natural health product listings on Amazon.ca

Hello,

We are contacting you because you are selling or have sold over-the-counter (OTC) drugs and/or natural health products (NHP) on Amazon.ca. For more information on our policy on these products, go to “Drugs, Drug Paraphernalia & Dietary Supplements”: https://sellercentral.amazon.ca/help/hub/reference/external/200164490

You may have previously received emails informing non-compliant ASINs will be removed from our store starting September 30, 2022. As part of our ongoing efforts to provide the best possible seller and customer experience, we have extended this deadline. Non-compliant ASINs will now be removed from the http://amazon.ca/ store starting October 24, 2022. We will resume sending updated list of identified ASINs from the first week of October 2022.

Why is this happening?

Drugs and natural health products are regulated by Health Canada. Health Canada regulates who can distribute scheduled substances, narcotics, and paraphernalia.  Amazon policy states that all drugs listed in scheduled substances, drugs paraphernalia, and any other drugs and NHPs listed in the “Controlled Drugs and Substances Act”: https://laws-lois.justice.gc.ca/eng/acts/C-38.8/ are not to be sold on Amazon.ca. 

For more information, go to “Drug Scheduling in Canada – General Overview”: https://www.napra.ca/drug-scheduling-canada-general-overview, provided by the National Association of Pharmacy Regulatory Authorities.

If you believe your listings were incorrectly identified or have already been restricted, write to rpsa-sim@amazon.com with a list of affected ASINs. 

The Amazon Restricted Products team

Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.

If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

To create perfect Amazon Product Images with a pure white background, feel free to watch my YouTube video about our image removal tool, which can be found within tools available on our Seller Union website:

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