When you get suspended, you can reach out to Amazon’s Account Health Team using a callback button. One of the things that you have to understand is that Amazon has suspended your account for a reason. It’s guaranteed that you will have to deal with all of this on your own.
1. Understand the main cause of your suspension.
The first thing that you have to do is to understand why your account was suspended in the first place. If you’re not able to do this, you’ll have trouble moving forward. If you truly want to succeed in creating your plan of action, you have to make sure that you get the first step right.
2. Read Amazon’s suspension notice.
When Amazon suspends your seller account, they will indicate a reason as to why your account was suspended. Don’t worry, your account won’t just be suspended for no reason. This means that you’re guaranteed that Amazon has really taken into consideration the reason why your account was flagged. You can also check the possible reasons stated here to double check.
3. Review your seller information.
It’s not enough that you rely on Amazon’s suspension notice when you’re trying to learn about the cause of your suspension. You also have to review your seller information and see if there is something wrong with your listings, products, or customer reviews. You can view this information in the “Customer Metrics” section of your seller account.
4. Create a plan of action.
You can’t reinstate your Amazon seller account without a suspension appeal letter. This letter will be the backbone of the reinstatement process. After an investigation and data gathering, you now have to move forward with creating your plan of action.
Plan of Action: What Does This Mean and Include?
A plan of action (POA) is what you include in your suspension letters. It’s a way for you to reinstate your Amazon seller account. According to Amazon’s guidelines, your POA should address the following:
• The root cause that led to the issue.
• The actions you will take to resolve the issue.
• The steps that you will take to prevent the same issue from happening.
Creating your plan of action: How to do this properly
When writing your plan of action, you have to make sure that you’re following the guidelines set by Amazon. After all, you’re trying to appeal, so you must consider that they have the upper hand. You must put a lot of effort into what your plan of action will be. Here are the things that you have to consider when writing your plan of action.
• Clarity and conciseness
It’s perfectly understandable to want to say a lot in your appeal letter. However, it’s best that you make sure that you keep it short and clear. Amazon receives thousands of appeal letters every day. The last thing that Amazon would like to read is a lengthy explanation and unnecessary rants.
With that, it’s best that you keep the content very clear and concise. State just what is asked of you, particularly the root cause, actions you’ll take to resolve the issue, and the steps you’re going to take to prevent the same thing from happening again.
• Be professional
For most sellers, Amazon has become their monthly source of income. They might even have staff that they need to pay. You might be one of these sellers who rely on your Amazon online business for your monthly income. With that, it’s very much understandable for you to be emotional about the suspension. However, it’s not exactly a very good idea to include a lot of emotion in your letter.
If you want to come up with an effective suspension appeal letter, you have to make sure that you have fully detached from your emotions when you’re writing. This makes everything more professional and facts-based, rather than something that’s driven with emotion. If you cannot fully dissociate from your emotions, you can hire an agency who’s had experience with writing suspension appeal letters. In this way, you’re sure that everything will be written in a professional manner.
• Provide an explanation for everything.
The moment that you receive your suspension notification, you’ll also know of the reasons why your account got suspended. Your appeal letter should address everything in that suspension letter if you want to reinstate your Amazon seller account.
You can be as in-depth as much as you want, but make sure that you’ll also be as concise and clear when making your point. Through your explanation, you’re showing Amazon that you’ve fully understood what has happened and will avoid the same thing from happening all over again.
It should be clear that there is a very thin line between providing your explanation and being defensive about the situation. The use of a professional tone in writing will definitely help in this process. So, structure your letter properly to make sure that you’re not getting very defensive about your situation.
Every day, I can see desperate sellers begging for help with Amazon seller account suspensions on social media, but no one can provide them proper assistance.
If you ever encounter someone like this, please show them this article or advise them to reach out to me at www.onlyfans.com/kikaangelic, where they can get a genuine resolution to their problem.
Additionally, here you can watch my YouTube video, where I am presenting you several secret tips about appealing Amazon Seller Account suspensions (don’t be confused by the opening of the video, where I am enjoying a vacation – it’s a part of the story):
I hope you found this article helpful. Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!
Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.
Aged FBA inventory will be getting automatically removed
As third party sellers gear up for the approaching holiday season, Amazon has recently announced a crucial update that warrants the attention of all sellers utilizing its fulfillment centers. This announcement concerns the management of aging inventory and aims to optimize space within the centers to accommodate the surge in demand during the holiday period. In this article I will be addressing this change and explaining how it impacts your business.
Commencing September 15, 2023, Amazon is implementing a new policy pertaining to aging inventory. The core aspect of this policy involves the potential removal of aging inventory from Amazon’s fulfillment centers, unless sellers choose to opt out of this process.
In this context, aging inventory refers to units that have been stored within an Amazon fulfillment center for a duration exceeding 365 days. To mitigate the accumulation of aging stock and to make room for new incoming products, Amazon has decided to introduce an automated process for the removal of such inventory.
While the notion of automated inventory removal might raise questions, it’s imperative to acknowledge the potential advantages this policy could bring to your business:
- Aged Inventory Surcharge Reduction: Sellers are subject to charges for housing aging inventory for prolonged periods. Allowing for automated removal could potentially save sellers from incurring these surcharges, thereby leading to cost efficiency.
- Enhanced Inventory Performance Index (IPI) Score: By actively participating in the automated removal process for aging inventory, sellers have the opportunity to enhance their IPI score. This metric reflects the efficiency of your inventory management and can influence factors such as search result placement and overall visibility.
Under the new policy, you will have the following choices:
- Returning Aging Inventory: Should you wish to retain your aging inventory, the process entails providing a valid return address through the Automated Fulfillable Inventory settings. This way, Amazon will return your aging units to you, preventing their removal from the fulfillment centers.
- Recycling, Donation, or Removal: Failing to provide a valid return address prompts Amazon to take further steps, which might involve recycling, donating, or outright removal of the aging inventory to optimize storage space.
- Opting Out of Automated Removal: If you prefer to maintain full control over your inventory and prevent automated removal, the “Disabled” option within the settings allows you to opt out of this process.
It’s paramount to note that once automated removals are initiated, they cannot be reversed. This underscores the significance of making a well-informed decision in accordance with your business strategy.
For sellers currently possessing aging inventory and yet to modify their removal settings, Amazon will notify you through email and Seller Central regarding impending automatic removals. Staying vigilant and proactive will be key during this transitional period.
For adjusting your settings and making informed decisions, navigate to “Automated Fulfillable Inventory settings.” To monitor aging inventory status and overall health, access “Manage Inventory Health.”
Migration of Responsible Person dashboard on Amazon starts August 23
Starting from August 23, 2023, Amazon is making a change that’s going to merge the Responsible Person dashboard with the Manage Your Compliance dashboard. I’m here to break it down and explain what this means for third party sellers.
During migration, your list of ASINs from the Responsible Person dashboard will be automatically added to the Manage Your Compliance dashboard, along with their compliance status: Completed, No longer requested, or Not submitted.
The Responsible Person dashboard will then be closed down, and any new Responsible Person submissions must be made on the Manage Your Compliance dashboard.
It is recommend that for all your ASINs that appear as “past due” on the Responsible Person dashboard, you add your Responsible Person information as soon as possible prior to the migration on 23. August.
Doing so will help to ensure the information is validated before the transition and automatically transferred to the Manage Your Compliance dashboard. You can also choose to do this for ASINs that appear with a due date of September 30, 2024, to ensure that you are compliant in advance.
As part of the migration, the Amazon Responsible Person service has been paused for new subscribers.
How to reactivate your removed EEE listings on Amazon.de
If you’re an Amazon seller on Amazon.de, you might have recently come across an important announcement that could impact your listings. As of 1 July 2023, Amazon.de has deactivated all listings that are non-compliant with Extended Producer Responsibility (EPR) requirements for waste from electrical and electronic equipment (WEEE). But don’t worry – we’re here to provide you with all the information you need to navigate these changes and reinstate your listings.
Extended Producer Responsibility (EPR) is a crucial aspect of waste management, designed to shift the responsibility of managing waste from electrical and electronic equipment back to the producers. If you’re a producer selling on Amazon.de, there are specific steps you need to take to ensure compliance:
- Registration and Collection System: If you’re a producer with a branch in Germany, you must register with stiftung ear for each brand and type of equipment combination you’re selling. Additionally, setting up a collection system for your WEEE is mandatory.
- Authorized Representative: For producers without a branch in Germany, appointing an authorized representative from stiftung ear’s list of admitted representatives is necessary.
- Compliance Solutions: Amazon offers solutions for producers to achieve compliance. You can choose from EPR Services on Amazon or the EPR Service provider network.
- Supplier Information: If you’re not a producer, you need to request WEEE-Reg.-Nrs. (WEEE registration numbers) from your upstream supplier for each brand and type of equipment combination you’re selling.
To reactivate your listings and prove your compliance with EPR requirements, follow these steps:
- Register Brands and WEEE-Reg.-Nrs.: Register your brands and submit your WEEE-Reg.-Nrs. for each brand and equipment combination on the Seller Central Compliance Portal. Ensure you do this only after the registration numbers are visible on the Stiftung ear portal.
- Non-Producer Declaration: If you’re not a producer, indicate this by checking the appropriate box when submitting the relevant WEEE-Reg.-Nrs. on the Compliance Portal.
Once you’ve completed the necessary compliance steps, you should be able to reactivate your electrical and electronic equipment (EEE) listings on Amazon.de. It’s important to make sure all your brand and type of equipment combinations are covered and registered.
If proving compliance poses challenges for your products, leading to listing deactivation, follow these steps:
- Contact Support: If you believe your products are exempt from these regulations, get in touch with Selling Partner Support.
- Further Information: For comprehensive information, refer to the EPR requirements: WEEE in Germany help page, the guide and video provided by Amazon, and Stiftung ear’s informative videos available in both German and English.
As an Amazon seller on Amazon.de, understanding and adhering to EPR requirements for waste from electrical and electronic equipment is paramount. Compliance not only ensures your listings remain active but also contributes to responsible waste management. By following the outlined steps and utilizing the provided resources, you’ll be well-equipped to navigate these changes and continue your successful journey as an Amazon seller.
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