Amazon introduces a change to buyer-initiated cancellations
Since many buyers are placing orders and then demanding them to get cancelled, Amazon is introducing a warning messages, which will be displayed next to orders with such requests.
According to Amazon, it can be easy to miss cancellation requests because they get lost among multiple Buyer-Seller messages, which if left unattended can result in product returns and refunds.
Effective May 10, 2022, we will simplify the process of managing buyer cancellation requests for seller-fulfilled orders.
Changes if you use Seller Central:
• Cancellation requests will appear in a banner on the “Manage orders” page for each buyer-initiated cancellation .
• Notifications will no longer be sent through Buyer-Seller messaging.
• If you use Order reports to process orders, you can enable the “Buyer-Requested Cancel” field to see cancellation requests in your Order reports.
Here are copies of both e-mails from Amazon regarding the matter:
| Upcoming changes to buyer-initiated order cancellations
Hello, We received feedback from many of you that you’d like a better process to manage buyer cancellation requests without searching for them in the Buyer-Seller messaging tool. You shared that it can be easy to miss cancellation requests because they get lost among multiple Buyer-Seller messages, which if left unattended can result in product returns and refunds. Effective May 10, 2022, we will simplify the process of managing buyer cancellation requests for seller-fulfilled orders. Changes if you use Seller Central: • Cancellation requests will appear in a banner on the “Manage orders” page for each buyer-initiated cancellation . Changes if you use APIs: • You can view buyer cancellation requests through your own systems by using the List Order Items API. We will add 2 fields on the API response which developers will be able to import and surface on their systems. • Once you import buyer cancellation requests, you can continue to cancel orders through API feeds on Seller Central or with a file upload. You will continue to receive email notifications for all buyer-initiated order cancellation requests. You can still use the Buyer-Seller messaging tool to contact customers. If a customer requests a cancellation in the messaging tool, ask them to cancel their order on the “Your orders” page. Messages about cancellation are considered a critical message , and will be delivered to a buyer even if they have opted out of non-critical messages. For more information, go to: “Send a critical message to a buyer” For more information, go to: “Upcoming changes to the buyer-initiated order cancellation process” The Amazon Services team |
Second e-mail:
| Update on upcoming changes to buyer-initiated order cancelations
Hello, We recently announced changes to the process of managing buyer cancelation requests for seller-fulfilled orders. These changes were initially scheduled to take place on April 27, 2022, but will now come into effect on May 10, 2022. We received your feedback on the announcement, and wanted to answer your frequently-asked questions. 1.Will I still get an email notification when I receive an order cancelation request? 2.What should I do if a buyer requests a cancelation in the buyer-seller messaging tool, and doesn’t respond when I ask them to cancel their order officially by submitting a cancelation request in “Your Orders”? If a customer requests a cancelation solely in the buyer-seller messaging tool, it’s considered an unofficial cancelation, and canceling it will impact your Cancelation rate metrics. To cancel their order, the buyer must go to “Your Account,” “Your Orders,” and select “Request cancelation”. If the buyer doesn’t respond to your request in the buyer-seller messaging tool, you can send a critical message. Your email will be delivered to a buyer even if they have opted out of non-critical messages. For more information, go to: “Send a critical message to a buyer” 3.Will I need to download order reports to see buyer-initiated cancelations? No. You will be notified about buyer-initiated cancelation requests via email, the “Manage Orders” page, and APIs. If you use Order reports to process orders, you can enable the “Buyer-Requested Cancel” field to view cancelation requests in your Order reports. The advantage of downloading order reports is that you are able to see all buyer-initiated cancelations in a single report. Thank you for your feedback. We’ll continue to monitor the Forums responses for further questions. We’ve updated our help page to include the details above. For more information, go to: “Upcoming changes to the buyer-initiated order cancelation process” The Amazon Services team |
I hope you found this article helpful. Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!
Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.
If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic
As an Amazon seller, maintaining a healthy account status is crucial for the success of your business on the platform. Amazon continually updates and enhances the tools and features available to sellers to help them navigate their seller journey. One recent change that sellers may be aware of is the display of the “Account Health at Risk” status.
Previously, the “At Risk” Account Health status used to be displayed in a marketplace-specific rectangle which reflected that particular store’s state.
Now, Amazon Sellers will see a drop-down menu called “Account Health” displaying the number of “At Risk Stores”. This then expands to show more information, as pictured below:
At the same time, there is now an orange rectangle in the middle of the screen displaying the At Risk status in the specific store as well (below):
I hope you found this article helpful. If you are experiencing issues with your Amazon Seller Account and your Seller Account already received a warning or is under a review, I can help you resolve the matter.
If you would like to hire me to privately assist you, feel free to subscribe and reach out through my dedicated assistance page at www.onlyfans.com/kikaangelic, where I provide support with Amazon related matters in exchange for a small $24.99 fee. Alternatively, you can post into my free public discussion forum for Amazon Sellers, where I will answer your question.
To stay in touch, feel free to join and post into my large Amazon Seller Performance – Friendly Advice – Worldwide Facebook group, where you will be very welcome.
Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!
Additionally, here you can watch my YouTube video, where I am presenting you several secret tips about appealing Amazon Seller Account suspensions (don’t be confused by the opening of the video, where I am enjoying a vacation – it’s a part of the story):
You will be automatically enrolled in EPR Pay on Behalf, unless you prove compliance by December 31, 2023
As Amazon sellers, staying compliant with various regulations and requirements is crucial for a successful and hassle-free selling experience. Recently, Amazon has announced changes related to Extended Producer Responsibility (EPR) compliance in Spain, which may impact sellers offering packaged goods. In this blog post, we will explain what EPR compliance entails and how Amazon is here to assist you through the Pay on Behalf service.
What is EPR Compliance?
Extended Producer Responsibility (EPR) is a concept that places the responsibility for the management and recycling of packaging waste on the producers or manufacturers of the packaged goods. In Spain, Amazon is required to ensure that packaged goods offered for sale by sellers not established in Spain comply with EPR requirements.
Amazon’s Pay on Behalf Service
If you are a producer not established in Spain and sell on amazon.es, Amazon will automatically enroll you in the Pay on Behalf service for the period from January 1, 2023, to December 31, 2023. This service ensures that Amazon reports and pays eco-contributions on your behalf for your packaged goods sales on amazon.es. The collected amounts are then recovered from your seller account.
How Does Pay on Behalf Work?
EPR Pay on Behalf allows you to continue selling on amazon.es without worrying about EPR compliance. Under this service, Amazon will handle the reporting and payment of eco-contributions on your behalf. This means you can focus on your business while Amazon takes care of the regulatory aspects.
The process of using Pay on Behalf involves Amazon reporting and paying eco-contributions for your packaged goods sales on amazon.es in 2023 and beyond. All the terms and conditions are specified in the EPR Requirements policy for third-party sellers in Spain, which can be found on sellercentral.amazon.es.
Learn more on our Pay on Behalf page.
Service Costs
You might wonder about the costs associated with the Pay on Behalf service. Amazon will charge your seller account with a service fee and the eco-contribution fees that Amazon pays on your behalf. Detailed service fee information will be communicated before December 2023. To learn more about the service fees, visit the Pay on Behalf page on Amazon.
Learn more on our Pay on Behalf page.
Opting Out of Pay on Behalf
If you prefer not to use the Pay on Behalf service, you have an option to submit a valid packaging registration number here by December 31, 2023. This ensures that you can manage your EPR compliance independently. For more information on how to submit a valid packaging registration number, you can refer to Amazon’s Help page.
In case you don’t have a valid packaging registration number, Amazon has designed the EPR Services on Amazon, a solution that helps sellers obtain a UIN (Unique Identification Number) and pay eco-contribution fees to PROs (Producer Responsibility Organizations) with the assistance of trusted service providers.
I hope you found this article helpful. If you are experiencing issues with your Amazon Seller Account and your Seller Account already received a warning or is under a review, I can help you resolve the matter.
If you would like to hire me to privately assist you, feel free to subscribe and reach out through my dedicated assistance page at www.onlyfans.com/kikaangelic, where I provide support with Amazon related matters in exchange for a small $24.99 fee. Alternatively, you can post into my free public discussion forum for Amazon Sellers, where I will answer your question.
To stay in touch, feel free to join and post into my large Amazon Seller Performance – Friendly Advice – Worldwide Facebook group, where you will be very welcome.
Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!
Additionally, here you can watch my YouTube video, where I am addressing everything you need to know about Seller Identity Verification and how to pass it:
Action required: Important information about your product listings – Explained
Many sellers contact me daily through my OnlyFans page, informing me that they have received documentation requests for their Amazon listings and are feeling helpless, unsure of what to do. Some have even deleted their listings out of fear.
If you recently received a concerning email from Amazon titled “Action required: Important information about your product listings,” don’t worry. This article will tell you what it means and how to properly address the matter.
Here, you can view a screenshot of such an email:
The text of the wording states:
| Hello from Amazon, We are contacting you because you have listed products that require you to submit compliance documents. Click View Compliance Requirements below to see the list of affected products and submit the required compliance documents. If you do not submit the documents by the due date indicated for each product in this link, we may remove the affected listings. Why is this happening? This requirement helps ensure that products are compliant with local laws and safe for customers. How do I continue to sell the affected products? Click View Compliance Requirements to find out more information about the documents you need to provide for each product. Was there an error? If you believe that you do not need to submit documents for your product(s): 1. Click View Compliance Requirements. 2. Click Provide Documentation or Appeal next to the product. 3. Click Yes on Is this an Appeal? For FBA Offers: If you do not want to continue selling these products and have any inventory of these products remaining in our fulfillment centers, you’ll have 30 days from the date your listing is removed to create a removal order. You can find instructions for creating a removal order on the Remove Inventory Overview page. If you do not request a removal, automated removal orders will be triggered. Standard removal fees apply. Thank you, Amazon Product Compliance |
Following the link in the email called “View Compliance Requirements” will take you to the “Product Compliance Requests” and “Documentation Requests” sections on the Account Health Dashboard.
Click on the “Provide Documentation or Appeal” button.
All you need to do there is select “Yes,” insert your email address, and then submit.
Selecting “Yes” indicates that the product you are selling isn’t specifically intended for small children.
After completing this process, your listing will remain active, and you should also receive an email once your submission is reviewed.
Here is a screenshot of the correct site interface that you should see after clicking on the “Yes” option:
I hope you found this article helpful. If you are experiencing issues with your Amazon Seller Account and your Seller Account already received a warning or is under a review, I can help you resolve the matter.
If you would like to hire me to privately assist you, feel free to subscribe and reach out through my dedicated assistance page at www.onlyfans.com/kikaangelic, where I provide support with Amazon related matters in exchange for a small $24.99 fee. Alternatively, you can post into my free public discussion forum for Amazon Sellers, where I will answer your question.
To stay in touch, feel free to join and post into my large Amazon Seller Performance – Friendly Advice – Worldwide Facebook group, where you will be very welcome.
Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!
Additionally, here you can watch my YouTube video, where I am addressing everything you need to know about Seller Identity Verification and how to pass it:
-
All Blogs & Seller News2 years agoYou would never think this could get you suspended! Amazon continues its wave of Buyer Account closures, learn what is new!
-
Amazon Seller News3 years agoMeltable inventory restrictions start April 15, 2021
-
All Blogs & Seller News2 years agoWatch out! Amazon is mercilessly cracking down on dropshipping!
-
Amazon Seller News2 years agoFind out if any of your Amazon listings include prohibited keywords
-
All Blogs & Seller News2 years agoWhy isn’t Amazon doing anything to help third party sellers affected by the situation in Ukraine?
-
Amazon Seller News1 year agoWhat is the difference between FNSKU and SKU?
-
Amazon Seller News2 years agoWhat to do when your Amazon Seller Account gets placed on a hold?
-
E-commerce News3 years agoOnBuy introduces a Boost service to help sellers increase sales
You must be logged in to post a comment Login