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Amazon has been discontinuing the use of many e-mail addresses
Over the past year, Amazon made significant efforts aimed to direct most appeals to specifically intended widgets located within the Amazon Seller Central. While previously, sellers were used to e-mailing seller-performance@amazon.com, notice-dispute@amazon.com or seller-verification-enquiry@amazon.co.uk, now the majority of such contact attempts are unsuccessful and sellers are directed to appeal or provide additional information directly through the Amazon Seller Central. However, there are still enforcements which require e-mail correspondence, especially in case when the seller is unable to access the Seller Central.
My recommendation is that you always aim to appeal or provide requested information directly through the Amazon Seller Central.
Most account deactivations, Intellectual Property Rights Infringement Complaints, Customer Product Condition Complaints, policy violations, compliance documentation requests or Plan of Action requests can be addressed through the Account Health Dashboard, where you can also request a callback from the Account Health Team.
Seller Identity Verification can be addressed through the Account Info section of your account.
Here you can view a performance notification from a seller, who used incorrect path for contacting Amazon:
Here is a copy of the full wording:
| Hello, This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel. – If you are appealing an action taken on your account, please submit your appeal by clicking the “Reactivate your account” button in Account Health: https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_fd If you want to submit additional information, click the “View appeal” button and submit additional information as requested. – If you are appealing an action taken on your listings for an intellectual property complaint: 1. Navigate to “Received Intellectual Property Complaints” in the “Product Policy Compliance” section in Account Health: https://sellercentral.amazon.com/performance/dashboard?ref-ah_em_fd Locate the deactivation record for the product listings you want to appeal. Click the “Appeal” button next to the record to submit your appeal to reactivate your listings. – If you are appealing an action taken on your listings for an Amazon Listing Policy violation: 1. Navigate to “Listing Policy Violations” in the “Product Policy Compliance” section in Account Health: https://sellercentral.amazon.com/performance/dashboard?ref=ahem op Locate the deactivation record for the product listings you want to appeal. Click the “Appeal” button next to the record to submit your appeal to reactivate your listings. |
I hope you found this article helpful. If you are experiencing issues with your Amazon Seller Account and your Seller Account already received a warning or is under a review, I can help you resolve the matter.
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To stay in touch, feel free to join and post into my large Amazon Seller Performance – Friendly Advice – Worldwide Facebook group, where you will be very welcome.
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Additionally, here you can watch my YouTube video, where I am addressing everything you need to know about Seller Identity Verification and how to pass it:
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