Amazon covers unhappy shopper‘s $300 vehicle bill after her order went wrong
As you know, Amazon has a reputation of always striving for customer satisfaction, even if it means letting them keep both the item and payment, often out of the third party seller’s pocket, in cases when something goes wrong with the order.
Amazon shoppers can hardly tell the difference between purchasing directly from Amazon and buying from a third party seller.
While Amazon is known to offer painless refunds and issue additional credits for any inconvenience, sellers usually fight disputes and avoid refunding, unless necessary.
Recently, a Canadian woman called Mannella had a very negative experience when shopping on Amazon and placing her order from a third party seller.
The Vancouver woman’s online nightmare began when she went searching for a key fob shell case for her 2009 Mazda 5.
She found one on Amazon from a third-party seller. The product description stated no programming was required.
“It said simply swap your existing electronics inside this key shell and install your original key to this key case. It was supposed to be as simple as that,” she said.
After buying two key fob shell cases, Mannella said she swapped the fobs as instructed.
“I hit the beeper and the lights went on and I thought it works. Then I had to go somewhere the next day and when I turned the car over it would not start,” said Mannella.
She was forced to have her car towed to a nearby dealership where a vehicle diagnostic test later determined she needed two new keys cut and reprogrammed for her car to start up again.
The total bill for the inconvenience was $436.09 (CAD).
“It wasn’t Mazda’s fault. It was Amazon’s fault. They shouldn’t be listing something like that on their site if they can’t back it,” Mannella said.
She said she reached out to both Amazon and the third-party seller. She was eventually refunded for the two key fobs, but not for her car bill.
“I was refunded for the product, but not for the Mazda bill,” Mannella said.
“I asked them for what I wanted in writing and verbally and I couldn’t move that forward myself,” she added.
A national retail advisory firm based in Vancouver said when it comes to third-party sellers on Amazon, consumers are taking their chances.
“What attracts us to Amazon is how quick it is to click and get something. Amazon’s idea of customer service is really about making that easy and making sure the package gets to you super quickly.
But in terms of the quality of that item or any follow up on after sale support it’s really buyer beware. If you are in Canada and you are buying from a Canadian company you know that there are consumer protection laws here. You are not really covered when you are buying from anywhere in the world coming through Amazon, so shoppers should know that,” they added.
Once the story became medialized, the consumer advisory firm reached out to Amazon on Mannella’s behalf. Within days, she received a $500 gift card from the e-commerce giant as a goodwill gesture.
Since Amazon was notified about Mannella’s experience, the key fob shell case she purchased is now listed as “currently unavailable” and the product description of “no programming is required” has been removed.
And what actually happened with the seller?
Amazon’s A-to-Z guarantee only covers the original product price and shipping cost. No additional credits can be taken out of the seller’s balance to cover any damages the buyer incurred by using the product.
If the seller was based in the same country as the buyer, she would be able to take the matter to local authorities and demand a repayment, however this wasn’t the case.
So Amazon simply compensated the buyer and the seller was most likely hit with a Customer Product Condition Complaint, which caused his listing to become blocked and require a Plan of Action.
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As an Amazon seller, maintaining a healthy account status is crucial for the success of your business on the platform. Amazon continually updates and enhances the tools and features available to sellers to help them navigate their seller journey. One recent change that sellers may be aware of is the display of the “Account Health at Risk” status.
Previously, the “At Risk” Account Health status used to be displayed in a marketplace-specific rectangle which reflected that particular store’s state.
Now, Amazon Sellers will see a drop-down menu called “Account Health” displaying the number of “At Risk Stores”. This then expands to show more information, as pictured below:
At the same time, there is now an orange rectangle in the middle of the screen displaying the At Risk status in the specific store as well (below):
I hope you found this article helpful. If you are experiencing issues with your Amazon Seller Account and your Seller Account already received a warning or is under a review, I can help you resolve the matter.
If you would like to hire me to privately assist you, feel free to subscribe and reach out through my dedicated assistance page at www.onlyfans.com/kikaangelic, where I provide support with Amazon related matters in exchange for a small $24.99 fee. Alternatively, you can post into my free public discussion forum for Amazon Sellers, where I will answer your question.
To stay in touch, feel free to join and post into my large Amazon Seller Performance – Friendly Advice – Worldwide Facebook group, where you will be very welcome.
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You will be automatically enrolled in EPR Pay on Behalf, unless you prove compliance by December 31, 2023
As Amazon sellers, staying compliant with various regulations and requirements is crucial for a successful and hassle-free selling experience. Recently, Amazon has announced changes related to Extended Producer Responsibility (EPR) compliance in Spain, which may impact sellers offering packaged goods. In this blog post, we will explain what EPR compliance entails and how Amazon is here to assist you through the Pay on Behalf service.
What is EPR Compliance?
Extended Producer Responsibility (EPR) is a concept that places the responsibility for the management and recycling of packaging waste on the producers or manufacturers of the packaged goods. In Spain, Amazon is required to ensure that packaged goods offered for sale by sellers not established in Spain comply with EPR requirements.
Amazon’s Pay on Behalf Service
If you are a producer not established in Spain and sell on amazon.es, Amazon will automatically enroll you in the Pay on Behalf service for the period from January 1, 2023, to December 31, 2023. This service ensures that Amazon reports and pays eco-contributions on your behalf for your packaged goods sales on amazon.es. The collected amounts are then recovered from your seller account.
How Does Pay on Behalf Work?
EPR Pay on Behalf allows you to continue selling on amazon.es without worrying about EPR compliance. Under this service, Amazon will handle the reporting and payment of eco-contributions on your behalf. This means you can focus on your business while Amazon takes care of the regulatory aspects.
The process of using Pay on Behalf involves Amazon reporting and paying eco-contributions for your packaged goods sales on amazon.es in 2023 and beyond. All the terms and conditions are specified in the EPR Requirements policy for third-party sellers in Spain, which can be found on sellercentral.amazon.es.
Learn more on our Pay on Behalf page.
Service Costs
You might wonder about the costs associated with the Pay on Behalf service. Amazon will charge your seller account with a service fee and the eco-contribution fees that Amazon pays on your behalf. Detailed service fee information will be communicated before December 2023. To learn more about the service fees, visit the Pay on Behalf page on Amazon.
Learn more on our Pay on Behalf page.
Opting Out of Pay on Behalf
If you prefer not to use the Pay on Behalf service, you have an option to submit a valid packaging registration number here by December 31, 2023. This ensures that you can manage your EPR compliance independently. For more information on how to submit a valid packaging registration number, you can refer to Amazon’s Help page.
In case you don’t have a valid packaging registration number, Amazon has designed the EPR Services on Amazon, a solution that helps sellers obtain a UIN (Unique Identification Number) and pay eco-contribution fees to PROs (Producer Responsibility Organizations) with the assistance of trusted service providers.
I hope you found this article helpful. If you are experiencing issues with your Amazon Seller Account and your Seller Account already received a warning or is under a review, I can help you resolve the matter.
If you would like to hire me to privately assist you, feel free to subscribe and reach out through my dedicated assistance page at www.onlyfans.com/kikaangelic, where I provide support with Amazon related matters in exchange for a small $24.99 fee. Alternatively, you can post into my free public discussion forum for Amazon Sellers, where I will answer your question.
To stay in touch, feel free to join and post into my large Amazon Seller Performance – Friendly Advice – Worldwide Facebook group, where you will be very welcome.
Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!
Additionally, here you can watch my YouTube video, where I am addressing everything you need to know about Seller Identity Verification and how to pass it:
Action required: Important information about your product listings – Explained
Many sellers contact me daily through my OnlyFans page, informing me that they have received documentation requests for their Amazon listings and are feeling helpless, unsure of what to do. Some have even deleted their listings out of fear.
If you recently received a concerning email from Amazon titled “Action required: Important information about your product listings,” don’t worry. This article will tell you what it means and how to properly address the matter.
Here, you can view a screenshot of such an email:
The text of the wording states:
| Hello from Amazon, We are contacting you because you have listed products that require you to submit compliance documents. Click View Compliance Requirements below to see the list of affected products and submit the required compliance documents. If you do not submit the documents by the due date indicated for each product in this link, we may remove the affected listings. Why is this happening? This requirement helps ensure that products are compliant with local laws and safe for customers. How do I continue to sell the affected products? Click View Compliance Requirements to find out more information about the documents you need to provide for each product. Was there an error? If you believe that you do not need to submit documents for your product(s): 1. Click View Compliance Requirements. 2. Click Provide Documentation or Appeal next to the product. 3. Click Yes on Is this an Appeal? For FBA Offers: If you do not want to continue selling these products and have any inventory of these products remaining in our fulfillment centers, you’ll have 30 days from the date your listing is removed to create a removal order. You can find instructions for creating a removal order on the Remove Inventory Overview page. If you do not request a removal, automated removal orders will be triggered. Standard removal fees apply. Thank you, Amazon Product Compliance |
Following the link in the email called “View Compliance Requirements” will take you to the “Product Compliance Requests” and “Documentation Requests” sections on the Account Health Dashboard.
Click on the “Provide Documentation or Appeal” button.
All you need to do there is select “Yes,” insert your email address, and then submit.
Selecting “Yes” indicates that the product you are selling isn’t specifically intended for small children.
After completing this process, your listing will remain active, and you should also receive an email once your submission is reviewed.
Here is a screenshot of the correct site interface that you should see after clicking on the “Yes” option:
I hope you found this article helpful. If you are experiencing issues with your Amazon Seller Account and your Seller Account already received a warning or is under a review, I can help you resolve the matter.
If you would like to hire me to privately assist you, feel free to subscribe and reach out through my dedicated assistance page at www.onlyfans.com/kikaangelic, where I provide support with Amazon related matters in exchange for a small $24.99 fee. Alternatively, you can post into my free public discussion forum for Amazon Sellers, where I will answer your question.
To stay in touch, feel free to join and post into my large Amazon Seller Performance – Friendly Advice – Worldwide Facebook group, where you will be very welcome.
Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!
Additionally, here you can watch my YouTube video, where I am addressing everything you need to know about Seller Identity Verification and how to pass it:
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