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Action required: Important information about your product listings – Explained

Kika Angelic

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Many sellers contact me daily through my OnlyFans page, informing me that they have received documentation requests for their Amazon listings and are feeling helpless, unsure of what to do. Some have even deleted their listings out of fear.

If you recently received a concerning email from Amazon titled “Action required: Important information about your product listings,” don’t worry. This article will tell you what it means and how to properly address the matter.

Here, you can view a screenshot of such an email:

The text of the wording states:

Hello from Amazon,

We are contacting you because you have listed products that require you to submit compliance documents. Click View Compliance Requirements below to see the list of affected products and submit the required compliance documents. If you do not submit the documents by the due date indicated for each product in this link, we may remove the affected listings.

Why is this happening? 
This requirement helps ensure that products are compliant with local laws and safe for customers.


How do I continue to sell the affected products? 
Click View Compliance Requirements to find out more information about the documents you need to provide for each product.


Was there an error?
If you believe that you do not need to submit documents for your product(s):

1. Click View Compliance Requirements.
2. Click Provide Documentation or Appeal next to the product.
3. Click Yes on Is this an Appeal?

For FBA Offers: If you do not want to continue selling these products and have any inventory of these products remaining in our fulfillment centers, you’ll have 30 days from the date your listing is removed to create a removal order. You can find instructions for creating a removal order on the Remove Inventory Overview page. If you do not request a removal, automated removal orders will be triggered. Standard removal fees apply.

Thank you,
Amazon Product Compliance

Following the link in the email called “View Compliance Requirements” will take you to the “Product Compliance Requests” and “Documentation Requests” sections on the Account Health Dashboard.

Click on the “Provide Documentation or Appeal” button.

All you need to do there is select “Yes,” insert your email address, and then submit.

Selecting “Yes” indicates that the product you are selling isn’t specifically intended for small children.

After completing this process, your listing will remain active, and you should also receive an email once your submission is reviewed.

Here is a screenshot of the correct site interface that you should see after clicking on the “Yes” option:

I hope you found this article helpful. If you are experiencing issues with your Amazon Seller Account and your Seller Account already received a warning or is under a review, I can help you resolve the matter.

If you would like to hire me to privately assist you, feel free to subscribe and reach out through my dedicated assistance page at www.onlyfans.com/kikaangelic, where I provide support with Amazon related matters in exchange for a small $24.99 fee. Alternatively, you can post into my free public discussion forum for Amazon Sellers, where I will answer your question.

To stay in touch, feel free to join and post into my large Amazon Seller Performance – Friendly Advice – Worldwide Facebook group, where you will be very welcome.

Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Additionally, here you can watch my YouTube video, where I am addressing everything you need to know about Seller Identity Verification and how to pass it:

My name is Kristina Hajdukova, but I am known as Kika Angelic. I have been selling online since high school and I dedicated my entire life to helping other Amazon Sellers and building the seller community Regarding Amazon Seller Performance, you can always participate in my Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome. If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic

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New “At Risk” Account Health Status Warnings in Amazon Seller Central

Kika Angelic

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As an Amazon seller, maintaining a healthy account status is crucial for the success of your business on the platform. Amazon continually updates and enhances the tools and features available to sellers to help them navigate their seller journey. One recent change that sellers may be aware of is the display of the “Account Health at Risk” status.

Previously, the “At Risk” Account Health status used to be displayed in a marketplace-specific rectangle which reflected that particular store’s state.

Now, Amazon Sellers will see a drop-down menu called “Account Health” displaying the number of “At Risk Stores”. This then expands to show more information, as pictured below:

At the same time, there is now an orange rectangle in the middle of the screen displaying the At Risk status in the specific store as well (below):

I hope you found this article helpful. If you are experiencing issues with your Amazon Seller Account and your Seller Account already received a warning or is under a review, I can help you resolve the matter.

If you would like to hire me to privately assist you, feel free to subscribe and reach out through my dedicated assistance page at www.onlyfans.com/kikaangelic, where I provide support with Amazon related matters in exchange for a small $24.99 fee. Alternatively, you can post into my free public discussion forum for Amazon Sellers, where I will answer your question.

To stay in touch, feel free to join and post into my large Amazon Seller Performance – Friendly Advice – Worldwide Facebook group, where you will be very welcome.

Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Additionally, here you can watch my YouTube video, where I am presenting you several secret tips about appealing Amazon Seller Account suspensions (don’t be confused by the opening of the video, where I am enjoying a vacation – it’s a part of the story):

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You will be automatically enrolled in EPR Pay on Behalf, unless you prove compliance by December 31, 2023

Kika Angelic

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As Amazon sellers, staying compliant with various regulations and requirements is crucial for a successful and hassle-free selling experience. Recently, Amazon has announced changes related to Extended Producer Responsibility (EPR) compliance in Spain, which may impact sellers offering packaged goods. In this blog post, we will explain what EPR compliance entails and how Amazon is here to assist you through the Pay on Behalf service.

What is EPR Compliance?

Extended Producer Responsibility (EPR) is a concept that places the responsibility for the management and recycling of packaging waste on the producers or manufacturers of the packaged goods. In Spain, Amazon is required to ensure that packaged goods offered for sale by sellers not established in Spain comply with EPR requirements.

Amazon’s Pay on Behalf Service

If you are a producer not established in Spain and sell on amazon.es, Amazon will automatically enroll you in the Pay on Behalf service for the period from January 1, 2023, to December 31, 2023. This service ensures that Amazon reports and pays eco-contributions on your behalf for your packaged goods sales on amazon.es. The collected amounts are then recovered from your seller account.

How Does Pay on Behalf Work?

EPR Pay on Behalf allows you to continue selling on amazon.es without worrying about EPR compliance. Under this service, Amazon will handle the reporting and payment of eco-contributions on your behalf. This means you can focus on your business while Amazon takes care of the regulatory aspects.

The process of using Pay on Behalf involves Amazon reporting and paying eco-contributions for your packaged goods sales on amazon.es in 2023 and beyond. All the terms and conditions are specified in the EPR Requirements policy for third-party sellers in Spain, which can be found on sellercentral.amazon.es.

Learn more on our Pay on Behalf page.

Service Costs

You might wonder about the costs associated with the Pay on Behalf service. Amazon will charge your seller account with a service fee and the eco-contribution fees that Amazon pays on your behalf. Detailed service fee information will be communicated before December 2023. To learn more about the service fees, visit the Pay on Behalf page on Amazon.

Learn more on our Pay on Behalf page.

Opting Out of Pay on Behalf

If you prefer not to use the Pay on Behalf service, you have an option to submit a valid packaging registration number here by December 31, 2023. This ensures that you can manage your EPR compliance independently. For more information on how to submit a valid packaging registration number, you can refer to Amazon’s Help page.

In case you don’t have a valid packaging registration number, Amazon has designed the EPR Services on Amazon, a solution that helps sellers obtain a UIN (Unique Identification Number) and pay eco-contribution fees to PROs (Producer Responsibility Organizations) with the assistance of trusted service providers.

I hope you found this article helpful. If you are experiencing issues with your Amazon Seller Account and your Seller Account already received a warning or is under a review, I can help you resolve the matter.

If you would like to hire me to privately assist you, feel free to subscribe and reach out through my dedicated assistance page at www.onlyfans.com/kikaangelic, where I provide support with Amazon related matters in exchange for a small $24.99 fee. Alternatively, you can post into my free public discussion forum for Amazon Sellers, where I will answer your question.

To stay in touch, feel free to join and post into my large Amazon Seller Performance – Friendly Advice – Worldwide Facebook group, where you will be very welcome.

Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Additionally, here you can watch my YouTube video, where I am addressing everything you need to know about Seller Identity Verification and how to pass it:

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Action Needed: Update your shipping prices – Explained

Kika Angelic

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Many Amazon Sellers are wondering what does it mean when they, from time to time, receive a worryingly looking e-mail from Amazon titled “Action Needed: Update your shipping prices”. In this article I will be clarifying the meaning of this notification using my own words.

The alert states that “To protect the customer experience, we may suppress shipping options when we believe the shipping rates to customers are excessive. We’ve identified this potential error in your ship rate configurations for the ship options and SKUs below:”

It is then followed with a list of SKUs and further explanatory wording:

What is happening? 
The ship options listed above are no longer being shown to customers for affected SKUs. Customers can still see and buy your offers, excluding these ship options, unless all configured ship options for an offer violate the policy, in which case your offer is not shown at all.

Why is this happening? 

These ship options appear to have excessive shipping rates for these SKUs and are in violation of Amazon’s Marketplace Fair Pricing Policy. This policy can be found at: https://sellercentral.amazon.com/gp/help/5TUVJKZHUVMN77V.

How do I reenable my ship options? 

Please review the policy and update your shipping rates on the Shipping Settings page in Seller Central. There may be up to a week of delay in our email notification system, however, your ship options will be reactivated immediately when shipping rates are updated to comply with our policy.
To learn how to edit your shipping settings, refer to:
https://sellercentral.amazon.com/gp/help/201834090
Please also ensure your product listing contains the correct package weight and dimensions.
To learn how to edit your product listing, refer to:
https://sellercentral.amazon.com/gp/help/201836910

Have your ship options been removed in error? 

Contact Us if you believe there has been an error, and please submit an explanation. Your explanation should include the following information:
A description of how your shipping rates have complied with the Amazon Marketplace Fair Pricing policy. When reviewing shipping rates, Amazon takes into account current public carrier prices and reasonable handling charges, as well as buyer perception. If your ship rates are reasonably related to your shipping costs, please provide Amazon with an explanation for your shipping rates.
Evidence or examples that demonstrate your shipping rates have complied with the Amazon Marketplace Fair Pricing policy.

As you know, Amazon is the only e-commerce marketplace in the world that doesn’t offer any seller protection to its merchants. Buyers can obtain instant full refunds using the A-to-Z Guarantee, even if their order’s tracking information clearly shows timely delivery to the buyer address in Order Details.

The highest chance for a third-party Amazon seller to successfully dispute a non-receipt claim is by using a service that provides signature confirmation upon delivery. However, such a service doesn’t come cheap, especially when shipping internationally. The price ranges from anywhere between 10€ to 150€, depending on the seller’s location and the delivery address.

There would be nothing wrong with setting a shipping cost that covers such a service, as long as it provides increased protection for the merchant. However, using the warning above, Amazon is enforcing its Marketplace Fair Pricing Policy on shipping costs. This causes more expensive shipping rates that cover signed service to get deactivated under the allegation of “excessive shipping cost.”

As a result, Amazon sellers are prevented from offering a service that would protect them against non-receipt claims.

Local sellers who reside in countries such as the United States or the United Kingdom can purchase heavily discounted shipping directly from Amazon and remain protected. Only international sellers based in countries without an official Amazon site, who have no access to Amazon’s shipping and need to arrange their own postage, remain affected.

If you received this warning, it therefore means that you won’t be able to offer better and safer postage, which protects you, but is more expensive.

As opposed to appealing, all you can do is simply continue selling without offering these safer and faster shipping methods to your buyers.

I hope you found this article helpful. If you are experiencing issues with your Amazon Seller Account and your Seller Account already received a warning or is under a review, I can help you resolve the matter.

If you would like to hire me to privately assist you, feel free to subscribe and reach out through my dedicated assistance page at www.onlyfans.com/kikaangelic, where I provide support with Amazon related matters in exchange for a small $24.99 fee. Alternatively, you can post into my free public discussion forum for Amazon Sellers, where I will answer your question.

To stay in touch, feel free to join and post into my large Amazon Seller Performance – Friendly Advice – Worldwide Facebook group, where you will be very welcome.

Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!

Additionally, here you can watch my YouTube video, where I am addressing everything you need to know about Seller Identity Verification and how to pass it:

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