Although they are often confused, seller feedback and product reviews serve two different purposes. Both help you sell on Amazon, but feedback refers strictly to the seller, while reviews refer to the product.
Amazon Seller Feedback
Seller feedback measures the quality of a seller on Amazon.
Amazon customers rate their experiences with a seller by submitting feedback on shipping, communication, and overall experience.
Sellers with a higher Amazon feedback rating win the Buy Box.
Amazon Product Reviews
Product reviews measure the quality of an Amazon product.
Reviews provide potential buyers with crucial information and help them make informed purchases about products listed online.
Product reviews help an ASIN’s organic search rank.
One big difference between product reviews and seller feedback is that reviews are displayed on the product detail page. Feedback scores, on the other hand, require some deeper clicking to find.
As a seller, you can’t neglect feedback or reviews, but you can prioritize them based on your business needs. For example, seller feedback is especially crucial to third-party sellers, who compete with others who sell identical products. If you’re listing a new product, it’s better to focus on product reviews as the first step.
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