Tag: returns
-
Amazon introduces new options to report issues with customer returns and charge a restocking fee
Amazon has introduced a new feature that allows you to charge a restocking fee if you receive a return in a used, damaged, defective, or materially different condition. This means you now have more control over your returns process and can better protect your business. Charging a restocking fee is a simple and straightforward process.…
-
Amazon postpones the launch of Refund at First Scan Policy
Recently, Amazon announced that they will be starting to implement a new returns policy, which will mean that Amazon customers will receive full refunds as soon as they hand over the parcel to a carrier. However, they now e-mailed sellers with a correction, stating that the previously mentioned deadline of 30.September 2022 is being extended…
-
Amazon implements Refund at first scan for seller-fulfilled returns
Recently, Amazon made another upsetting announcement, which angered their third party sellers doing business on their platform. All returns will be managed under a ”Refund at first scan” policy, which means that sellers will have no option to prevent refunds being issued to buyers without them being able to even open and check the condition…
-
Amazon launches a Returns Provider programme for Fulfilled by Merchant returns
This week, Amazon announced launching a new program aimed at international Amazon Sellers, who are struggling to comply with their local return address requirement. However, what they actually mean is including contacts for various expensive return provider services within the Amazon Seller Central. Any Amazon Seller will still need to arrange everything on their own,…
-
Amazon Japan now requires a local address for returns – we can help!
In a recent e-mail and Seller Central announcement, Amazon informed their third party sellers doing business on Japanese marketplace, that starting 30.September 2022, return policies are getting stricter for international sellers. Since all return requests are getting automatically authorized, you will have 5 days to offer one of the following: Method1: Offer a full refund…
-
Upcoming changes to the automated return authorization exemptions for seller-fulfilled orders on Amazon
Yesterday, Amazon announced that as of 31.August 2022, they will be removing exemptions for automated return authorizations. This means that, as of August 31, 2022, Amazon will automatically authorize in-policy return requests on your behalf for the following selection: • Items classified as ‘hazardous goods’ by Amazon • Product subcategories Professional Medical Supplies and Professional Dental…
-
How to comply with Amazon’s local return address requirement
As you know, in 2021, Amazon introduced a new policy requiring all third party sellers to offer a local return address in each of the company’s numerous marketplaces. Those, who fail to provide a local return address in countries including the UK, Spain, Germany, France, Italy, USA, Canada, Japan or Australia now default to Returnless…
-
Participate in Amazon’s survey about Returns Provider Program in the US
This month, Amazon Services team will be conducting a survey in which selected sellers who were invited by e-mail can participate. It is regarding a recently launched Returns Provider Program, which is only available in the USA. Here is a preview of the beginning of the survey: The survey can be found on the following…
-
How to update your return authorization address on Amazon
To ensure you don’t miss notifications on customer return requests that need your manual authorisation, update your email address in Seller Central now. Authorising manual return requests within 24 hours improves customer satisfaction and reduces A-to-z claims which could negatively impact your account health. To update your email address: 1. Go to Notification Preferences under Settings…
-
Amazon Japan introduces a new, draconian returns policy
Following a similar policy being implemented across different international Amazon marketplaces, Amazon Japan is now also requiring all sellers to provide a local return address or offer a returnless refund. Previously, international Amazon sellers were able to provide a pre-paid return label to their own country while now, the option will no longer available and…
-
The new SAFE-T Communication Center on Seller Central has been launched
As announced in my previous article, Amazon created a new SAFE-T Communication Center on Seller Central, which has now been officially launched. You can now view and respond to all your SAFE-T related messages on the Manage SAFE-T claims page in Seller Central by clicking the ‘View message’ button. You can use this mode as…
-
Amazon announces launch of SAFE-T Communication Center
Later this month on 15.July, Amazon will be launching a new “SAFE-T Communication Center”, which is designed to process all types of claims. It is questionable whether it will also include A-Z guarantee claims, since Amazon recently announced that they will be all automatically closed without any seller input and they can be appealed in…
-
How To Find Out Why Customers Are Returning Your Product
You should expect to incur some returns over the course of running your business. But you should also keep track of why customers are returning your products. Especially if you’re selling a private label product, you need to be aware of any recurring issues or problems your products may have, so you can fix them…
-
Refund at First Scan (RFS) for seller-fulfilled returns on Amazon
Last week, Amazon in the United States introduced a new, mandatory feature which will enable FBM sellers to automate refunds for all returns and allow buyers to get reimbursed following the first scan of the returned package. This way, buyers will receive their money back shortly after handling the package to the carrier, without the…
-
Amazon introduces Returnless Replacements
Amazon USA recently introduced Returnless Replacements – an alternative to the existing Returnless Refunds Policy, which allowed buyers to keep items for free, while getting a full refund. Now, buyers will be able to request an additional free item, without even returning their original order or paying anything extra. This policy will even further encourage…
-
Temporary delay in returns processing in the US due to ongoing severe winter weather
Despite Amazon isn’t taking any steps to protect the accounts of their sellers against negative consequences of the pandemic or poor weather, the company is asking for patience, as they are experiencing a delay in receiving and processing customer returns. For some returned units, there will be a delay in either getting the inventory back…
-
Watch out as returns are now called “Pending refunds” by Amazon!
There has been a major change affecting the FBM returns process, which was implemented into the Seller Central without any further notice to Amazon’s third party sellers. Returns, which used to remain in “Authorized” status for days, weeks, months or years, unless the customer actually returned the merchandise are now referred to as “Refunds” or…
-
Watch out for this devastating Returns Policy update on Amazon.com site!
In a continuation of it’s recent trend to make policies that affect third party sellers as unbearable as possible, Amazon now announced a major change to their returns policy on Amazon.com site. Previously, sellers were allowed to withhold a restocking fee of up to 20% out of all returns in any condition. Amazon is now…
-
Amazon USA enforces Pre-paid Returns for international sellers
[whohit]Amazon USA enforces Pre-paid Returns for international sellers[/whohit]By now, international Amazon merchants were able to handle their returns themselves with multiple options to choose from. Starting 15.June 2020, Amazon USA marketplace will be enrolling mandatory Pre-paid Returns for sellers based outside of the country as well. This will mean that the return postage will be…
-
Amazon extending return window for all FBM orders in Europe to three months
[whohit]Amazon extending return window for all FBM orders in Europe to three months[/whohit]As we already announced in our yesterday’s article, during the current difficult period affected by global coronavirus pandemic, Amazon failed to offer it’s third party sellers any protection to lessen the negative impact on their metrics. In addition, instead of offering help and…