Amazon Seller News
Amazon introduces Returnless Replacements
Amazon USA recently introduced Returnless Replacements – an alternative to the existing Returnless Refunds Policy, which allowed buyers to keep items for free, while getting a full refund.
Now, buyers will be able to request an additional free item, without even returning their original order or paying anything extra.
This policy will even further encourage fraudulent buyers to abuse sellers and expect freebies at every opportunity.
Here is a screenshot of the announcement in Seller Central:
Here you can see the full wording of the announcement in English:
| Returnless and free replacements for seller-fulfilled returns We continuously improve the seller-fulfilled returns experience. From April 15, 2021, we will offer your customers returnless and free replacements as an option for eligible items as part of our Prepaid Return Label program . This change will provide you additional return resolutions, and offer customers the option to receive a replacement item at no extra cost. In addition to the option to request a refund for an item that is damaged, defective, or different from what was ordered, customers now have the option to ask for a replacement product. This can preserve your sale and not turn the transaction into a refund. Customers will continue to receive prepaid return labels for their items, regardless of whether they request a replacement or refund. Under the free replacements program, the customer has seven days to return the original item. We will receive confirmation of the customer’s return when the prepaid return label is scanned and notify you to send a replacement. For items that are eligible for returnless refunds, customers will have the option of a returnless replacement. |
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