Recently, Amazon started e-mailing their third party sellers when they have unanswered buyer-seller messages in their Seller Accounts that passed the recommended 24 hour response deadline...
Recently, Amazon started showing notes directly on A-Z claim overview page, clarifying whether the seller’s metrics were negatively affected or not. This applies to all A-Z...
This week, Amazon started covertly testing a new unannounced policy under which sellers can find their Order Defect Rate metric trashed overnight! Basically, any unanswered customer...
As everyone knows, I really like sharing my experience and knowledge with selling on the Amazon platform gained after years of successfully trading here since high...
A-Z claims can be extremely frustrating for Amazon Sellers, as they are usually auto-generating refunds without any input from the seller or option to present his...
This weekend, the entire A-Z claim interface in the Seller Central was filled with various error codes, which were visible instead of the usual descriptive wording....
If you haven’t noticed it already, Amazon recently started issuing refunds which exceed the order total through the A-Z guarantee, despite the official policy wasn’t updated...
A-Z guarantee claims have always been a nightmare for many Amazon third party merchants who struggled with representing their case properly when defending disputed FBM orders....
Having an A-Z claim funded by Amazon has always been viewed as the neutral outcome between losing and having it denied. This happened in cases where...
This video is presenting my famous A-Z Claim Guide Thread, which used to be the most popular guide on the Amazon Seller Forum, until being maliciously...