No Defects for A-Z claims debited out of your balance

A-Z guarantee claims have always been a nightmare for many Amazon third party merchants who struggled with representing their case properly when defending disputed FBM orders.

For years, my famous “A-Z claim guide threads“ helped sellers save a tremendous amount of money thanks to the unique templates they contained.

Unfortunately, all my famous threads have been purged from the Amazon Seller Forums by malicious Amazon executives who saw my advice too helpful. I am currently taking a legal action to achieve justice.

Luckily, the last preserved version of my A-Z claim guide thread can be still found on our Seller Union website.

Recently, Amazon completely automated the whole A-Z claim process which now leads to automatically generated full refunds and defects affecting ODR scores.

Over the past few weeks, there has been a positive change which now allows sellers to avoid damage to their metrics even if Amazon issues a full refund to the buyer.

In cases, when the seller wasn’t at fault, but a full refund is still necessary, Amazon will now close the claim as “Amazon Funded”, acknowledging that seller’s metrics won’t be impacted.

This applies especially in scenarios when the buyer returns an item and submits an A-Z claim before allowing sufficient time for you to process the return or in cases of refused/ uncollected deliveries.

Here is an example e-mail informing the seller of a claim being debited out of his balance but not counted against his ODR metric, along with the claim representation:

Claim representation to achieve a defect-less refund when order was returned:

➡️ If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic