Tag: a-z claims
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Watch out, Amazon is now inviting customers to submit A-Z claims if their messages don’t receive a response within 70 hours!
Recently, Amazon started e-mailing their third party sellers when they have unanswered buyer-seller messages in their Seller Accounts that passed the recommended 24 hour response deadline and are over 48 hours without a response. The e-mail from Amazon states that once a message passes 70 hours without a response, they will send an automated message…
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Amazon is now displaying whether A-Z Claims impacted Order Defect Rate or not wording
Recently, Amazon started showing notes directly on A-Z claim overview page, clarifying whether the seller’s metrics were negatively affected or not. This applies to all A-Z claims, including historical ones from several years ago. “Order Defect Rate (ODR) impacted: Yes” will be shown on Seller Funded A-Z claims. While “Order Defect Rate (ODR) impacted: No”…
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Watch out! Amazon will now automatically open A-Z claims for orders if you fail to answer customer messages within 48 hours!
This week, Amazon started covertly testing a new unannounced policy under which sellers can find their Order Defect Rate metric trashed overnight! Basically, any unanswered customer messages within a 48 hours deadline will be automatically converted into A-Z claims and immediately funded out of the seller’s balance. Affected sellers on the USA marketplace already received…
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A-Z Claim Guide Thread – Appeal Templates for A-Z Claims
As everyone knows, I really like sharing my experience and knowledge with selling on the Amazon platform gained after years of successfully trading here since high school (across all international Amazon marketplaces) and this guide thread should help all sellers who struggle with representing their case properly in cases when the buyer decides to open…
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This is how you can get defects removed for non-receipt A-Z claims where the parcel was returned back to sender
A-Z claims can be extremely frustrating for Amazon Sellers, as they are usually auto-generating refunds without any input from the seller or option to present his side. Justified non-receipt complaints where the parcel was genuinely lost or delayed are rare. Frequently, buyers will claim non-receipt, despite the order’s tracking information clearly shows delivery to their…
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A-Z claim interface littered with bugs
This weekend, the entire A-Z claim interface in the Seller Central was filled with various error codes, which were visible instead of the usual descriptive wording. On the top of the A-Z claims dasboard, under “Manage A-to-Z claims”, there was an error notice “claims_banner_header” along with “claims_peeknow_unauthorized_help_text”. Additionally, the wording “sc_claim_productClaimAmount” was appearing next to…
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Beware of new A-Z claim credit giveaway policy
If you haven’t noticed it already, Amazon recently started issuing refunds which exceed the order total through the A-Z guarantee, despite the official policy wasn’t updated to reflect the change. This means that your buyers can now receive back more money than what they originally paid and are able to submit a claim even on…
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No Defects for A-Z claims debited out of your balance
A-Z guarantee claims have always been a nightmare for many Amazon third party merchants who struggled with representing their case properly when defending disputed FBM orders. For years, my famous “A-Z claim guide threads“ helped sellers save a tremendous amount of money thanks to the unique templates they contained. Unfortunately, all my famous threads have…
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Amazon’s new outrageous approach to claims funded by them
[whohit]Amazon’s new outrageous approach to claims funded by them[/whohit]Having an A-Z claim funded by Amazon has always been viewed as the neutral outcome between losing and having it denied. This happened in cases where the company was unable to tell who is at fault after reviewing both the evidence provided by the buyer and seller.…
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A video about my A-Z Claim Guide thread
This video is presenting my famous A-Z Claim Guide Thread, which used to be the most popular guide on the Amazon Seller Forum, until being maliciously removed by the moderators. The video also contains a short walk around Bratislava, my city: The current preserved version of the A-Z Claim Guide Thread can be found here:…