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We know the deadline before Buyer information removal from Order Details

Kika Angelic

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Have you ever wondered when exactly do Buyer contact details disappear from the Order Details section in your Seller Account?

In the past, Buyer Address and Phone remained available forever, but as a result of continued abuse of the feature by some sellers, Amazon decided to retain the details just during the period when they are necessary for fulfillment of customer orders.

We discovered that the period is exactly 60 days after order date. On the 61st day the Buyer Address gets reduced to first name, city and country and the phone number disappears.

Here you can view a screenshot of two packing slips for comparison, one still showing the full address and the other one just the reduced version:

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