In a continuation of it’s recent trend to make policies that affect third party sellers as unbearable as possible, Amazon now announced a major change to their returns policy on Amazon.com site.
Previously, sellers were allowed to withhold a restocking fee of up to 20% out of all returns in any condition.
Amazon is now completely prohibiting the charges of restocking fees, unless items are returned damaged.
If you decide to withhold a restocking fee of more than 20%, it will be necessary to upload a picture of the returned item as evidence.
Here you can view the full announcement:
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