Understanding FBA Reimbursements and Reversals

As a third party seller operating a FBA business on Amazon’s platform, you will be dealing with reimbursements and reversals.

These charges occur when Amazon either loses or damages some of your units and determines that you are owned a compensation or when they manage to retrieve inventory for which you were previously erroneously reimbursed and reverse the credit.

You will receive an e-mail notification when Amazon initiates a reimbursement, a reimbursement reversal, or both due to recent activity on your selling account. No action is required from you.

Reimbursements can be initiated for an issue that you notified Amazon about or one that was identified at a fulfillment center without your imput. A reimbursement reversal occurs when a reimbursement decision has been reviewed and changed. Reimbursement amounts are determined in accordance with the FBA inventory reimbursement policy.

It may take up to five business days for reimbursement transactions to appear in your seller account.

You can find details on your reimbursement or reversal transaction in the Reimbursements report in Seller Central: 

  • In the Event Date drop-down menu, select a date range and click Generate report. You can use the date in the subject line of this email as a point of reference. 
  • To identify inventory reimbursements and reversals, see the Quantity reimbursed [inventory] column.
  • To identify cash reimbursement credit or a cash reimbursement reversal debit, see the Amount per unit, Amount total, and Quantity reimbursed [cash]columns.
  • To identify the total number of units accounted for in the reimbursement, see Quantity reimbursed [total].
  • For more information, click the case ID in the Case ID column.

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