Seller performance - automated response
Keith Green Posted January 13, 2021 | Edited 1 year ago
Hello. I need some help from the forum please. I sell a product which has 99.9% sales in the UK my home marketplace. On December 8<sup>th</sup> I got a design rights complaint on the German marketplace, so my listing was blocked on all marketplaces. I sell a tool set and the complainant alleges that one of the plastic pieces in the tool set infringes on their design patent. A tactic to get my listing blocked, and it obviously worked. However, this was a false complaint, I submitted the POA 8 times with the necessary proof showing the difference in the parts, the LOA from my supplier, original invoices, letter to the complainant which has gone unanswered basically everything that I needed to do apparently. 8 times I have got the same email back from Amazon, mostly in German (which I have to translate) but sometimes in Chinese. The email from Amazon starts with: - “Good day, Thank you for sending us information about reactivating your offer. We reviewed your application and found that you failed to submit the required documents, or the documents submitted are invalid. Take into account the missing information below and resubmit your action plan. Submit one of the following documents to confirm the authenticity of your offers: - Letter of Authorization (LOA) or License Agreement (LA) direct from the rights holder stating that you are authorized to use the intellectual property. The contact information of the rights holder can be found in the notification to deactivate the offer that you received. - Invoice directly from the rights holder stating that your products are original and have been purchased directly from the rights holder. The contact information of the rights holder can be found in the notification to deactivate the offer that you received. - Revocation by the rights holder, which must be sent directly to Amazon. The contact details of the rights holder can be found in the notification about the deactivation of the offer that you received. Has your offer been wrongly deactivated? If you think there is a mistake, please explain why. Your statement should include a rationale as to why your listings did not infringe the brand's intellectual property, along with the above documents to prove authenticity.” I am at the stage now that I am almost ready to concede and move away from Amazon as I cannot get any human to answer me from the seller performance team. Basically, this seller forums post is the last straw for me in the hope that Amazon on here or another seller can help me. It is ridiculous and unfair that I can be treated like this. It cost me over £9,000 in PPC advertising to get the reviews and ranking to get my product on page one, I was just about to turn a profit when this happened. Anyway, thank you in advance for any words and suggestion of help.