Despite Amazon isn’t taking any steps to protect the accounts of their sellers against negative consequences of the pandemic or poor weather, the company is asking for patience, as they are experiencing a delay in receiving and processing customer returns.
For some returned units, there will be a delay in either getting the inventory back to your account or reimbursing you for those items.
Which means that sellers will have to allow a longer time than the current 45 days (which is already long), for either getting their items or money back after the customer was fully refunded without returning anything.
Here is the full announcement sent to third party Amazon sellers on 24.February 2021:
Here is the full text in English:
| Temporary delay in returns processing due to ongoing severe winter weather Hello, Due to the severe winter storms impacting much of the US, we are experiencing a delay in receiving and processing customer returns. For some returned units, there will be a delay in either getting the inventory back to your account or reimbursing you for those items. You do not need to take any actions for the returns. If you have questions about the status of your customer returns, please review the reports accessible via the FBA inventory reimbursement policy. We hope you are staying safe and appreciate your patience as we work to process these returns. The Amazon Services team |
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