Tag: used sold as new
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Customer Product Condition Complaints can now be lifted without a Plan of Action or invoices
Recently, Amazon completely reformed their approach to appealing most Seller Account suspensions or other Account Policy enforcements, in a clear attempt to try and keep as many marketplace sellers doing business on their platform as possible, since the competition is growing and they don’t want to risk losing their selection of products. Instead of getting…
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Addressing Used Sold As New Customer Condition Complaints on Amazon
If you received a notification from Amazon informing you that one of your ASINs is subject to a customer condition complaint, this article will guide you through the appeal process. Don’t worry, receiving a Policy Warning like this doesn’t necessarily mean that your buyer actually received his order counterfeit or that you sold used items.…
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Change in Amazon’s view of Used Sold As New complaints
For years, receiving Used Sold As New Customer Product Condition Complaints meant, that you were being accused of selling used items as new. Recently, Amazon changed the wording of their deactivation notices into a more accurate form, which states that “items are being perceived as used”, rather than accusing the seller of selling used items.…