Seller Union

Refund at First Scan (RFS) for seller-fulfilled returns on Amazon

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Kika Angelic
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Last week, Amazon in the United States introduced a new, mandatory feature which will enable FBM sellers to automate refunds for all returns and allow buyers to get reimbursed following the first scan of the returned package.

This way, buyers will receive their money back shortly after handling the package to the carrier, without the seller actually receiving the merchandise and inspecting it.

The feature will help sellers prevent A-Z claims, which are often raised by buyers demanding a refund for a return which was not yet received by the seller.

However, any enrolled sellers will then have to fight to get their money back in case that the returned merchandise never arrives or it comes in a materially different condition.

Here you can view a screenshot of the Seller Central announcement:

Here is a copy of the full notice in English:

Enabling Refund at First Scan (RFS) for seller-fulfilled returns

As part of our effort to offer a seamless and convenient return experience for both sellers and customers, we are introducing the Refund at First Scan (RFS) feature to all sellers who use the Prepaid Return Label programstarting May 4, 2021. Products returned through Amazon’s Prepaid Return Label program will automatically be eligible for RFS. This mandatory feature is new for seller-fulfilled items and already required for sellers who use Fulfillment by Amazon.
With RFS, you will no longer need to rush to process a refund within the two business day SLA. Customers will receive a refund after the first carrier scan when they drop-off or ship back their return using an Amazon prepaid return label. You will continue to be notified about refunds by Amazon notification emails for all refunds processed with RFS.
Amazon’s return and refund policies will apply to refund amount calculations for RFS eligible orders. Refunds issued through RFS will be eligible for SAFE-T reimbursements, if you receive a damaged or materially different return due to customer fault.
To learn more about RFS, go to Refund at First Scan for seller-fulfilled returns.

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