Getting your account suspended is one of the hardest things that you will have to deal with as a seller. One of the things that you have to understand is that Amazon has suspended your account for a reason.
Understand the main cause of your suspension.
The first thing that you have to do is to understand why your account was suspended in the first place. If you truly want to succeed in creating your plan of action, you have to make sure that you get the first step right.
Read Amazon’s suspension notice.
When Amazon suspends your seller account, they will indicate a reason. This means that Amazon has really taken into consideration the reason why your account was flagged.
Review your seller information.
It’s not enough that you rely on Amazon’s suspension notice when you’re trying to learn about the cause of your suspension. You also have to review your seller information and see if there is something wrong with your listings, products, or customer reviews. You can view this information in the “Customer Metrics” section of your seller account.
Create a plan of action.
You can’t reinstate your Amazon seller account without a suspension appeal letter. This letter will be the backbone of the reinstatement process. After an investigation and data gathering, you now have to move forward with creating your plan of action.
Plan of Action: What Does This Mean and Include?
A plan of action (POA) is what you include in your suspension letters. It’s a way for you to reinstate your Amazon seller account. According to Amazon’s guidelines, your POA should address the following:
The root cause that led to the issue.
The actions you will take to resolve the issue.
The steps that you will take to prevent the same issue from happening.
Creating your plan of action: How to do this properly.
When writing your plan of action, you have to make sure that you’re following the guidelines set by Amazon.
– Clarity and conciseness
– Be professional !
Provide an explanation for everything.
Present facts.
Things You Shouldn’t Do When You’re Waiting to Get Your Account Reinstated.!
Don’t rush into submitting your appeal.
Don’t open a new account.
Don’t submit any inauthentic invoices.
Don’t threaten Amazon with any legal action.
Don’t contact any Amazon support branches.
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