As you know, in 2021, Amazon introduced a new policy requiring all third party sellers to offer a local return address in each of the company’s numerous marketplaces.
Those, who fail to provide a local return address in countries including the UK, Spain, Germany, France, Italy, USA, Canada, Japan or Australia now default to Returnless Refunds.
This means that every return request opened by a customer in one of the above mentioned countries will result in an instant full refund issued out of the seller’s balance, without the customer needing to return the merchandise.
While large sellers are able to easily arrange an expensive professional return-processing service, small sellers with an occasional international return will lose both their goods and payment.
Our recently launched Returnless Refunds Solution will provide you a return address in the UK, Spain, Germany, France, Italy, USA, Canada, Japan or Australia for a yearly £199 fee.
Once you sign up for the Returnless Refunds Solution and complete payment, you will be e-mailed with a PDF file within 24 hours. This file will contain a list of dedicated local return addresses in every Amazon marketplace country.
You can then insert these return addresses into your Amazon Seller Accounts.
Any returns which will be shipped to these addresses by your customers will be collected and carefully stored.
There is no deadline for you to retrieve the items. Eventually, you can have them consolidated and shipped back all together in one box. This will be subject to a return postage charge.
Keeping the costs as affordable as possible is our priority. Therefore, we decided not to keep any evidence of parcel receipts.
No notifications will be sent to subscribers and we won’t be opening, photographing or documenting the parcels.
The primary purpose of our service is to provide you with a valid local return address for occasional international returns and enable you to get your merchandise back at some point.
You can monitor the tracking status of each buyer return in the Amazon Seller Central to confirm, that it was shipped back to one of your international return addresses.
Other service providers who offer a complete returns service are typically charging expensive per-item handling fees, which are very impractical for small sellers of low value items.
All our customers will have a personal code, which will be included in their address. This allows us to link returns to individual sellers.
Once a year, we will undertake a consolidation of returned items.Subscribers will be contacted and informed about the quantity of returned items and offered a consolidated return.
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