Amazon Web Services, Alexa or Amazon Echo are down again!

On 31.January 2022, Amazon experienced another wave of technical outages following similar ones happening over the past month, affecting their marketplace platform, Amazon Web Services, Alexa or Amazon Echo.

AWS’s official Service Health Dashboard hasn’t acknowledged any issues yet, which can be confirmed on their official website: https://status.aws.amazon.com.

However, thousands of outraged users across the world complained and reported the matter to DownDetector, which confirmed that problems began at 8 PM EST:

For Amazon Sellers, it causes any orders confirmed as dispatched to remain in the unshipped status.

Additionally, even order IDs which were already successfully confirmed as dispatched hours ago are again popping up in the Unshipped section, with their tracking information removed. This is extremely confusing, especially for merchants processing thousands of sales, who are now struggling to distinguish between shipped and unshipped orders.

Sellers are also reporting that updates to stock are not taking place. This applies to inventory quantities and prices updated directly through the Seller Central or using third party inventory managers that consolidate sales from different marketplaces.