Recently, Amazon announced that they will be starting to implement a new returns policy, which will mean that Amazon customers will receive full refunds as soon as they hand over the parcel to a carrier. However, they now e-mailed sellers with a correction, stating that the previously mentioned deadline of 30.September 2022 is being extended to 24.October 2022.
This policy caused outrage among many Amazon Sellers, since this will mean that they won’t have any option to inspect returned merchandise prior to buyers getting money back.
Here you can read the text of the e-mail from Amazon regarding the matter:
| Refund at first scan for seller-fulfilled returns postponed to October 24, 2022 We recently announced “Refund at first scan for seller-fulfilled returns” (https://sellercentral.amazon.co.uk/gp/headlines.html?id=GHS9JDY5LXQP95VX&ref=nslp_at_17_GHS9JDY5LXQP95VX_en-GB_ttl_rf_recent_news_18), including our “Reimbursement policy (SAFE-T claim) for seller-fulfilled orders with prepaid return labels” (https://sellercentral-europe.amazon.com/help/hub/reference/G202175000). To ensure a smooth rollout, these changes will take effect from October 24, 2022, instead of September 30, 2022. The current refund process (https://sellercentral-europe.amazon.com/help/hub/reference/G200708210) will remain unchanged until October 24, 2022, when the policies will automatically apply to all eligible seller-fulfilled returns. For more information, go to “Refund at first scan for seller-fulfilled returns”: https://sellercentral-europe.amazon.com/help/hub/reference/GYLYQWNG8LZ9JNJP. We’ll continue to monitor your questions and will update our frequently asked questions in the coming weeks. The Amazon Services team |
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