In a recent e-mail and Seller Central announcement, Amazon informed their third party sellers doing business on Japanese marketplace, that starting 30.September 2022, return policies are getting stricter for international sellers.
Since all return requests are getting automatically authorized, you will have 5 days to offer one of the following:
Method1: Offer a full refund without requesting that the item be returned
Method2: Provide a local return address in the Buyer’s marketplace
Method3: Provide a prepaid mailing return label for the return request
If any of the required return methods is not offered within five days of a return request being authorized, Amazon will refund the customer on your behalf and charge the amount to your seller account.
Since getting a local return address in Japan can be very expensive, we are offering a cheap solution through our www.noreturnlessrefunds.com site, where we offer a return address in the UK, Italy, Germany, Spain, France, USA, Canada, Australia and Japan for a small yearly charge.
Here you can view a screenshot of the Seller Central announcement:
Here is the full wording in English:
| Update to Important obligations as an International seller In order to provide the best returns experience for our customers, our existing returns policy in Important obligations as an International seller states that you must provide our customers with one of the below return methods: Method1: Offer a full refund without requesting that the item be returned Method2: Provide a local return address in the Buyer’s marketplace Method3: Provide a prepaid mailing return label for the return request To ensure adherence to the above returns policy, and possibly help you reduce A-Z claims from customers, effective September 30, 2022, we are adding the following requirement to Important obligations as an International seller. If any of the required return methods is not offered within five days of a return request being authorized, we may refund the customer on your behalf and charge the amount to your seller account. To check all the return requests that require action, from Orders drop-down menu, click Manage Returns and go to Pending Actions tab. For more details on how to offer each of the required return methods, see Customer Returns for International Sales. |
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