Amazon is now blocking listings subject to ODR defects!
As you known, over the past year Amazon made numerous changes to their platform interface or policies in apparent effort to keep as many third party sellers on the marketplace as possible, after realizing that the suspensions are too strict and need to be softened.
These days, in most cases your Seller Account won’t be deactivated and you won’t even be asked for a Plan of Action in case of a failure to comply with metrics or policies – you will simply need to pass a short quiz or tick a few boxes acknowledging that you are aware of the issue.
One of the recent changes that started being enforced in 2023 include listing blocks following the affected sellers’s ODR exceeding the performance metrics targets.
Let’s say your Order Defect Rate passes the allowed 1%. Instead of account deactivation or you being asked for a Plan of Action, your listings which attracted non-receipt or not as described complaints and defects start getting blocked.
These blocks are only ”soft blocks” and you will be able to have your listings reactivated by simply updating their price.
Here you can review a screenshot of an e-mail from Amazon regarding the matter, sent to an affected seller:
Here you can read a copy of the full wording:
| Action Required: Listing Removed from Amazon Hello, We removed one of your listings because of recent A-to-z Guarantee claims and/or negative seller feedback causing a spike in your Order Defect Rate (ODR). Why is this happening? Recently we granted customers’ A-to-z Guarantee claims on the same listing and/or you received negative feedback ratings of one or two stars from customers on the same listings. These defects negatively impact the customers’ shopping experience in our store. How can I identify which listings were removed? These ASINs can be found as “Inactive (Blocked)” under Inactive Listings on the Manage Your Inventory page in Seller Central here: https://sellercentral.amazon.com/help/hub/reference/G41. How do I reactivate my listings? You can reactivate your listings for these ASINs by updating the inventory price of each ASIN from the Manage Your Inventory page in Seller Central: https://sellercentral.amazon.com/help/hub/reference/G41. How can I prevent my listings being removed in the future? You can prevent your listings being removed by maintaining a healthy Order Defect Rate. Visit “Order Defect Rate (ODR) overview” on Seller University to learn more: https://sellercentral.amazon.com/learn/courses?ref_=selleru_athena&courseId=b1a08bc8-bca0-47a1-8ce0-8e5615ab2f98&moduleId=09560da8-a87f-488c-8e40-d510f4dddfdf&modLanguage=English&contentType=VIDEO&category=TUTORIAL&videoPlayer=youtube The most common reason for customers raising an A-to-z Guarantee claim, is for items not received within the estimated date for delivery. You can prevent this from happening by ensuring that you ship your orders on time, use valid tracking for all orders and ensure the customer’s address is reflected correctly on the shipping label. For more information on the Late Shipment Rate, please watch the video and review the content on this help page: https://sellercentral.amazon.com/help/hub/reference/G200285190 You can find more tips on how to maintain a healthy Late Shipment Rate, by watching the “What is Late Shipment Rate?” video: https://sellercentral.amazon.com/learn/courses?ref_=selleru_athena&courseId=b1a08bc8-bca0-47a1-8ce0-8e5615ab2f98&moduleId=2a03a8b2-2dfe-4295-9d38-3a20f6d10581 For more information on the Valid Tracking Rate, and to identify the carriers that are Amazon-integrated with the stores in which you sell, please visit: https://sellercentral.amazon.com/help/hub/reference/G201817070 To learn more tips on maintaining a healthy Valid Tracking Rate, watch the “Amazon Best Practices for Merchant Fulfilled Order Processing” video: https://www.youtube.com/watch?v=fBO_vB-C5C4 How else can I prevent A-to-z Guarantee claims? You can review your orders to determine the cause of the issues contributing to your ODR. To learn more about the A-to-z Guarantee, assistance in navigating your seller account to track filed claims, or how to avoid claims in the future go to Amazon’s A-to-z Guarantee Claims help page: https://sellercentral.amazon.com/help/hub/reference/external/GQ6762Y9AB2FYDY8 What about Seller Reviews? For more information about our customer product review policies, you can watch this webinar on Seller University: https://sellercentral.amazon.com/learn/webinar?ref_=su_refined_search&moduleId=333f07c8-a0d7-4f82-b7c3-a0cf3e5bc845&modLanguage=English&videoPlayer=youtube We’re here to help If you have questions about this policy or your account, or believe that this message was sent in error, please contact us: https://sellercentral.amazon.com/cu/contact-us To view your account performance, select “Account Health” on the home screen of the “Amazon Seller” app on your iOS or Android device, or go to the “Account Health” page in Seller Central: https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_op The “Account Health” page shows how well your account is performing against the performance metrics and policies required to sell on Amazon. — Download the iOS app: https://apps.apple.com/us/app/amazon-seller/id794141485 — Download the Android app: https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_US Sincerely, Seller Performance Team Amazon.com |
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Amazon is trying to make sellers use their new ocean freight service for FBA shipments from China
Today, Amazon e-mailed their third party sellers to promote a new service called Amazon Global Logistics (AGL) aimed to offer reasonably priced shipments.
According to the announcement, Amazon Global Logistics (AGL) offers FBA Sellers end-to-end shipping services via ocean transportation options from CN into EU and US fulfilment centres and/or SPs’ own warehouses that can be conveniently booked through Seller Central or Shipper Central. AGL shipping services includes shipment pick-up in origin, palletization (if required), export/import customs clearance, and domestic delivery in the destination country.
This is the first time Amazon started offering AGL directly to sellers. It will also include the option of shipping to your own warehouse through our Ship-to-Storage (STS) program. STS allows you to ship ocean full-container-load (FCL) cargo with Amazon Global Logistics (AGL) from China to your designated, non-Amazon storage facility.
Here you can view a screenshot of the full announcement from agl1-eu-sales-team@amazon.com:
Here is a copy of the full text:
| Onboard now with Amazon Global Logistics for global ocean shipping! Dear Seller, Amazon Global Logistics (AGL) offers FBA Sellers end-to-end shipping services via ocean transportation options from CN into EU and US fulfilment centres and/or SPs’ own warehouses that can be conveniently booked through Seller Central or Shipper Central. AGL shipping services includes shipment pick-up in origin, palletization (if required), export/import customs clearance, and domestic delivery in the destination country. We also give you the option of shipping to your own warehouse through our Ship-to-Storage (STS) program. STS allows you to ship ocean full-container-load (FCL) cargo with Amazon Global Logistics (AGL) from China to your designated, non-Amazon storage facility. What are the benefits of AGL services · Save Time: Deliver products faster by shipping directly from SPs’ manufacturers in China to fulfillment centers and/or 3rd party warehouses. · Reduce Costs: Lower inventory handling costs through a more efficient supply chain management. · Ship with confidence: Book shipments with predictable and efficient shipping schedules at competitive rates. · Simplify operations: Use a single portal to create, book, track, and pay for shipments. How to get started There are three simple steps to get started. Set up your payment method choosing the currency in which you wish to pay The second step is to create your Importer of Record (IOR) profile. You will need to create an Importer of Record profile for each country you would like to import to. Please select the following links based on the destination country you plan to ship to; (Portal Link: UK, DE, FR, IT,ES). Once your IOR profile has been approved, you will be able to place your first booking. You can find our latest booking guides by marketplace here; (Booking Guide Link: UK, DE, FR, IT, ES). Helpful resources: Download our Getting started guide Download our Container Checklist guide here Kind regards, The Amazon Global Logistics Team Amazon.com | EU agl1-eu-sales-team@amazon.com |
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This week, Amazon e-mailed their third party sellers regarding FBA inventory stored in the AFW1 warehouse, which was damaged due to severe weather causing structural damage to that facility, forcing it to close. It is expected to remain closed until at least the end of April 2023.
According to the notice, Amazon will be soon reimbursing sellers for any lost and damaged inventory, adjusting their IPI Score or refunding storage fees.
Here you can read a copy of the full announcement:
| Important update regarding your inventory at AFW1 Hello, Our records indicate that you have inventory at, or on the way to, our AFW1 fulfillment center. On December 13, 2022, severe weather caused structural damage to that facility and we were forced to close. We expect to remain closed until at least the end of April 2023. We understand this has affected your business and will work to provide the most up-to-date information. Below are other important updates for your inventory stored at AFW1. 1. While AFW1 is closed, we are unable to fulfill customer orders with inventory stored there. Once AFW1 is operational again, we will evaluate the condition of your inventory to determine if it is sellable. We expect the fulfillment center to remain closed until at least the end of April 2023 and will communicate further details on sellable inventory as we know more in the coming weeks. Inventory will be evaluated based on the inventory adjustments policy (https://sellercentral.amazon.com/help/hub/reference/external/G200453260). If you don’t agree with the Amazon valuation of a unit, you can file a claim using the Contact Us page in Seller Central within 90 days after we issue the reimbursement. If we determine your inventory was damaged by this incident, we will reimburse you per our FBA inventory reimbursement policy (https://sellercentral.amazon.com/help/hub/reference/external/G200213130). You will be able to track your refund by accessing your Reimbursements report (https://sellercentral.amazon.com/reportcentral/REIMBURSEMENTS/0). 2. We will refund the storage fees for any inventory affected by this closure. Storage fees from December and January will be reimbursed by March 15. You may see storage fees associated with affected inventory from February-April, which will be refunded on a monthly basis until AFW1 is operational. 3. For shipments already sent to AFW1, Amazon will continue to redirect them to a nearby fulfillment center at our cost. 4. For any inventory that has been redirected or is currently available in other fulfillment centers, those listings will remain sellable and we will fulfill customer orders with the available units. Any new shipments will go to a fulfillment center that can currently fulfill customer orders. If stranded inventory impacted your ability to sell, we will contact you with additional information and details. 5. If your Inventory Performance Index (IPI) score is being affected by this closure, we will ensure your capacity limit is not negatively affected and will allow you extra capacity if necessary, beginning now and for at least 13 weeks after AFW1 is reopened. We’re aware that the stranded inventory can impact your IPI score and this incident was out of your control. We will share further details in the coming weeks to help navigate this situation. Action requested: If you have created shipments planned for AFW1, but have not sent them yet, please delete these shipments and re-create them. A new shipping destination will be automatically assigned during the creation of the new shipment. For additional details, go to “FAQ for the AFW1 closure”: https://sellercentral.amazon.com/help/hub/reference/external/G5HFTYE2FWA3N7G6 We are still actively investigating this incident and will update this page and share more details with impacted sellers as we have more information. We apologize for the inconvenience, and thank you for your understanding and patience. The Fulfillment by Amazon team |
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Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.
If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic
In case you are an Amazon Seller who needs help with Seller Identity Verification on Amazon, please feel free to watch my most detailed video on the subject, addressing all common questions:
Negative feedback is something that every business will experience at some point, and it can have a significant impact on product sales. When customers leave negative product reviews, it can be discouraging for business owners and employees, and it can also turn potential customers away. In this article, I will explore the impact that negative feedback can have on product sales.
Decreased Trust
Negative product reviews can decrease the trust that customers have in a product or an entire brand. If a customer sees negative feedback about a product, they may begin to question whether the product is worth buying. If they don’t trust a product, they are less likely to make a purchase.
Brand Damage
Negative product reviews can damage a brand’s reputation. When customers leave them, they can be seen by potential customers who are researching the product. If there is a pattern of negative comments, it can make a brand look unreliable, untrustworthy, or low-quality. Brand damage can be difficult to overcome, and it can have a long-lasting impact on sales.
Increased Customer Returns
Negative product reviews can lead to increased customer returns. If customers purchase a product in a hurry and then go through the reviews, they may choose to return the product for a refund or exchange. This can be costly for businesses, as they may need to absorb the cost of the return or exchange, as well as the cost of shipping.
Customer Loss
Negative product reviews can lead to the loss of customers. If a customer has a negative experience with a product, they may choose to take their business elsewhere. Additionally, if a customer sees negative comments about a product, they may be less likely to purchase from the brand again in the future. Losing customers can have a significant impact on sales, as it is more expensive to acquire new customers than to retain existing ones.
How to remove unwarranted product reviews on Amazon?
Here you can review the Amazon Community Guidelines:
https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201929730
If you believe that the review violates them, go into “Contact us” – “Products and inventory” and “Product reviews”.
Here you can submit a removal request which will take a few days to get reviewed.
Conclusion
Negative product reviews can have a significant impact on product sales. They can decrease trust, reduce sales, damage a brand’s reputation, increase returns, and lead to the loss of customers. To minimize the impact of negative comments on sales, businesses should focus on providing high-quality products and excellent customer service. Additionally, businesses should take negative feedback seriously and use it as an opportunity to improve their products and processes.
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Additionally, here you can watch my YouTube video, where I am presenting you several secret tips about appealing Amazon Seller Account suspensions (don’t be confused by the opening of the video, where I am enjoying a vacation – it’s a part of the story):
Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!
Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.
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