Amazon is literally the only e-commerce marketplace in the world which doesn’t offer any seller protection to their merchants. Buyers are able to obtain instant full refunds using the A-to-Z Guarantee even if their order’s tracking information clearly shows timely delivery to the address in Order Details.
The highest chance for a third party Amazon seller to successfully dispute a non-receipt dispute is by using a service which provides a signature confirmation on delivery. However, such service doesn’t come cheap, especially when shipping internationally. The price ranges from anything between 10€ to 150€, depending on the seller’s location and delivery address.
There would be nothing wrong about setting a shipping cost that covers such service, as long as it warrants increased protection for the merchant, however Amazon recently started enforcing their Marketplace Fair Pricing Policy on shipping costs, which causes reasonable shipping rates that cover signed service to get deactivated over a suspicion of “excessive shipping cost”.
Because of this, Amazon sellers are prevented from being able to offer service, which would protect them against non-receipt claims.
Apparently, Amazon couldn’t care less, since local sellers who reside in countries such as the United States or the United Kingdom can purchase heavily discounted shipping directly from them and remain protected. Only international sellers based in countries without an official Amazon site, who have no access to Amazon’s shipping and need to arrange their own postage remain affected.
Here is the notice from Amazon announcing revocation of Expedited Domestic shipping due to the Marketplace Fair Pricing Policy:
Here is a copy of the full text of the notice in English:
| Action Needed: Update your shipping prices Dear Seller, We removed the ship options for your seller-fulfilled products with excessive shipping prices. Affected ship options are reflected in the following table: Why is this happening? You appear to be charging excessive shipping prices for one or more of your seller-fulfilled products in violation of Amazon’s Marketplace Fair Pricing Policy. This policy can be found at https://sellercentral.amazon.com/gp/help/5TUVJKZHUVMN77V. In the case where all ship options violate the policy, your offer has been removed. Further violation of this policy may lead to account deactivation. How do I reactivate my ship options? To reactivate your ship options, please review the policy and update your shipping prices on the Shipping Settings page in Seller Central. There may be up to a week of delay in our email notification system, however, reactivation of delivery options will go into effect immediately if shipping prices are updated to comply with our policy. To learn how to edit your shipping settings, refer to: https://sellercentral.amazon.com/gp/help/201834090 To update your shipping settings, go to: https://sellercentral.amazon.com/sbr#shipping_templates Have your ship options been removed in error? You can enhance your product listing with weight and dimension information, if you have not already done so. To learn how to edit your product listing, refer to: https://sellercentral.amazon.com/gp/help/201836910 Then, on the Edit Product Info page, click the More Details tab Contact Us if you believe there has been an error, and please submit an explanation. Your explanation should include the following information: — A description of how your shipping rates have complied with the Amazon Marketplace Fair Pricing policy. When reviewing shipping rates, Amazon takes into account current public carrier rates and reasonable handling charges, as well as buyer perception. If your ship rates are reasonably related to your shipping costs, please provide Amazon with an explanation for your shipping prices. –Evidence or examples that demonstrate your shipping rates have complied with the Amazon Marketplace Fair Pricing policy. Thank you, Amazon Selling Services |
➡️ If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic
Leave a Reply
You must be logged in to post a comment.