Amazon Europe launches new “Invoice Defect Rate” with a 5% target

[whohit]Amazon Europe launches new “Invoice Defect Rate” with a 5% target[/whohit]If you are selling on the Amazon Europe platform and you thought that there couldn’t be any more performance targets on which Seller Accounts are measured, you were wrong.

Recently, Amazon Europe enrolled a new “Invoice Defect Rate”, which will measure third party sellers compliance with the Business Customer Invoicing Requirements.

The target is 5% and no potential penalties are currently mentioned.

According to Amazon:

The Invoice Defect Rate (IDR) is all orders from Amazon Business customers for which an invoice was not uploaded within one business day after shipment as a percentage of total orders from Amazon Business customers. Amazon Business customers expect invoices for tax and accounting purposes. In order to provide invoices to customers, sellers can activate the VAT Calculation Service and let Amazon issue invoices on their behalf at no cost (recommended). Alternatively, invoices can be uploaded automatically via a third-party solution provider or manually via the Manage Orders page. We recommend that sellers maintain an IDR under 5% in order to provide a good customer experience; however, there is no penalty for not meeting the performance target at the moment.