As you know, starting several months ago, Amazon Europe began bombarding local sellers with countless Compliance and Document requests, which were sent to them in a form of scary e-mails titled “Action Required: Compliance requirements for your product listings” and displayed in the Account Health section under “Document requests”.
This enforcement is now coming to Amazon US as well and sellers are already getting notified and requested to submit documents or appeal.
Those who fail to comply by the deadline can find their listings blocked and removed from the platform.
Even if you submit your documents or information in time, you will most likely end up waiting for a response or acknowledgement from Amazon for weeks.
So, if you received one or maybe a few hundreds of these requests for Documents, definitely respond as soon as possible to ensure that your application gets processed in time.
Product Compliance Requests can be found at the bottom right corner on the Account Health dashboard:
Here is a screenshot of one of the dreaded e-mails informing sellers about documentation requests:
Here is the full text of the e-mail in English:
| Hello from Amazon, We are contacting you because you have listed products that require you to provide compliance documentation. Please click on https://sellercentral.amazon.com/performance/account/health/compliance-request to see the list of affected products and submit the required compliance documents. If you do not submit the documents by the due date indicated for each product in this link, we may begin to remove the affected listings. Why is this happening? This requirement helps ensure products are compliant with local laws and safe for customers. How do I continue to sell the affected products? Please click on https://sellercentral.amazon.com/performance/account/health/compliance-request to find out more information about the documents you need to provide for each product. Was there an error? If you do not believe that you need to submit documents for your products, click on https://sellercentral.amazon.com/performance/account/health/compliance-request to view your listings, click the “Provide Documentation ” button next to the product, and then click “Yes” on “Is this an Appeal?” question on the top left hand side of the page. FOR FBA Offers: If you do not wish to continue selling the products concerned and have any inventory of these products remaining in our fulfillment centers, you’ll have 30 days from the date your listing has been removed to create a removal order. Instructions for creating a removal order can be found on the Remove Inventory Overview at https://sellercentral.amazon.com/gp/help/help.html?itemID=G200280650&returnFromLogin=1&. If you do not request a removal, automated removal orders will be triggered. Standard removal fees apply. Thank you, Amazon |
Here is what a response to successful appeal attempt looks like, sent from pa-backlog-us@amazon.com:
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