If you are a third party Amazon seller doing business across the company’s international platforms, you must be very well aware that credit card chargebacks are quite rare.
Credit card chargebacks, which are also called “friendly fraud”, occur when a consumer makes an online shopping purchase with their own credit card, and then requests a reversal from the issuing bank after (or before) receiving the purchased goods or services.
An investigation follows, and if the bank feels the cardholder’s request is valid, funds are removed from the merchant’s account and returned to the consumer; the consumer, on the other hand, is in no way obligated to return whatever was purchased.
On Amazon, the seller is rarely held responsible, since the company covers any chargebacks with the reason “Unauthorized transaction”.
Unfortunately, there are cases when the seller is asked to submit a defense, despite the chargeback is completely frivolous.
Some are submitted when the buyer never contacted the seller or order’s Estimated Delivery Date haven’t passed yet.
One seller received two Credit Card chargebacks in a single day, both for Cancelled orders placed by the same buyer on 1.December 2020, which never left the Pending status.
As you can see in the screenshots below, the ordered item quantity in the chargeback notice e-mail is “0 of 1”, however the seller is still asked to supply the proof of shipment:
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