After enrolling mandatory free returns across their international sites, Amazon USA will now also begin requiring that sellers cover any return postage out of their own funds.
This change will currently only affect products belonging into the Apparel, Shoes, Jewelry, or Watches categories, however it is expected to be extended in a very near future.
The change will come into effect on 26.October 2021. After that date, Amazon sellers will no longer be able to deduct the return shipping fee for prepaid labels on in policy returns.
However, as you know, you can still withhold a restocking fee. This means that you can simply charge a 5-10% restocking fee everytime you get forcibly charged for a buyer’s return postage.
Here you can view a screenshot of Amazon’s e-mail announcement regarding the matter:
Here is a copy of the full announcement in English:
Free returns on Fashion items for seller-fulfilled orders Hello, We believe in listening to our customers’ feedback and responding with actions that focus on improving their buying experience every time they shop or return an item in our stores. Amazon Fashion customers are not fully satisfied with the current return experience of seller-fulfilled orders. For Amazon-fulfilled orders on Fashion items, we already offer free returns and customers expect the same return experience for seller-fulfilled orders. For more information on our free returns on Fashion items, see the link below: https://www.amazon.com/gp/help/customer/display.html?nodeId=201819180 To provide the best possible customer experience, you will no longer be able to deduct the return shipping fee for prepaid labels on in policy returns. This will take effect on October 26, 2021, and apply to all Fashion items listed under Apparel, Shoes, Jewelry, or Watches sold in Amazon’s online store and shipped to a US address. We would like to take this opportunity to remind you that our Return Policies already require Selling Partners to have return policies that are at least as favorable as the Amazon return policies. For more information on our returns policies, see the link below: https://sellercentral.amazon.com/gp/help/G69126 In addition, we created a help page to familiarize yourself with the specific details of free seller-fulfilled returns on Fashion items. To view the help page, see the link below: https://sellercentral.amazon.com/gp/help/GEKBRFKQE38CQA6V If you have any additional questions, you can contact Selling Partner Support by going to https://sellercentral.amazon.com/help/hub/support. Amazon Services |
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