Later this month on 15.July, Amazon will be launching a new “SAFE-T Communication Center”, which is designed to process all types of claims.
It is questionable whether it will also include A-Z guarantee claims, since Amazon recently announced that they will be all automatically closed without any seller input and they can be appealed in a similar way as SAFE-T claims.
Here you can read a copy of the announcement in English:
| Launch announcement – SAFE-T Communication Center on Seller Central Hello, We’re pleased to inform you about the upcoming launch of the SAFE-T Communication Center on July 15th, 2021, a new, single point of contact for all claim-related communications. The SAFE-T Communication Center will help enhance your SAFE-T claim experience by organizing communications and making it easier to respond to claim-related questions between you and investigators. The SAFE-T Communication Center is accessible now, and has been updated with all of your previous claims and correspondence. Frequently Asked Questions: 1. How do I access the SAFE-T Communication Center? Visit the Manage SAFE-T Claims page on Seller Central. Each claim on this page will have a view message option to check correspondence on that claim. Any attachment can also be uploaded from the same tab. 2. How will I know I have a message from Amazon? The navigation menu on the Manage SAFE-T Claims page has different tabs, depending on the claim status (e.g. Awaiting Seller Response, Resolved, and Under Investigation). You can select the respective tab, and then the claims with status change or requiring response will be highlighted. You’ll also receive an email notification whenever the status of any claim changes. However, it will be a no-reply email and will contain a link that directs you to the claim in the communication center on Seller Central. 3. How can I determine the date and time within which I need to respond or appeal? The communication center will have an indication “Reply by <Date> <Time>” for each claim. For resolved claims, the timeline to respond will be indicated as “Appeal by <Date> <Time>”. 4. How can I appeal a resolved claim? You can appeal a resolved claim (Grant or No-Grant) by using the reply option available on all resolved claims. 5. Do any claim-related policies change with this launch? No. There aren’t any changes to any claim-related policy. 6. What about my existing claims for which I have responded via email? Communications on all existing and resolved claims will be available in the new communication center. For more information, see: PRL – https://sellercentral.amazon.com/gp/help/G202175000 SFP – https://sellercentral.amazon.com/gp/help/help.html?itemID=G202109110& Amazon Seller Services |
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