Recently, Amazon made another upsetting announcement, which angered their third party sellers doing business on their platform. All returns will be managed under a ”Refund at first scan” policy, which means that sellers will have no option to prevent refunds being issued to buyers without them being able to even open and check the condition of the returned merchandise.
The new system will launch on 30.September 2022 and customers using an Amazon prepaid return label will receive a refund immediately after they hand over the return to the carrier and the return label is scanned.
Amazon is claiming that if a customer returns a damaged, incomplete, or materially different item or a customer return is otherwise not within our return and refund policy, you can file a SAFE-T claim to request a reimbursement of the refund that we issued. However, as everyone knows, these Safe-T claims are nearly impossible to win, even if the seller has detailed evidence.
Here you can read the wording of e-mail from Amazon regarding the matter:
| Refund at first scan for seller-fulfilled returns Hello, Starting September 30, 2022, seller-fulfilled items returned using the Prepaid return label program (https://sellercentral-europe.amazon.com/help/hub/reference/G202072200) will be automatically eligible for refund at first scan. Once refund at first scan is enabled, customers using an Amazon prepaid return label will receive a refund immediately after they hand over the return to the carrier and the return label is scanned. Refund at first scan eliminates the manual effort needed to process returns in Seller Central, significantly reduces buyer contacts and A-to-z guarantee claims, and makes it easy to comply with our policies. Our return and refund policies will continue to apply to all refund at first scan eligible orders. To protect you from abusive customer behaviour, we also consider customer returns history, before processing a refund at first scan. You’ll be notified via email each time refund at first scan is issued. To ensure your contact information is up to date, go to “notification preferences”: https://sellercentral-europe.amazon.com/notifications/preferences/ref=xx_notifpref_dnav_xx If a customer returns a damaged, incomplete, or materially different item or a customer return is otherwise not within our return and refund policy, you can file a SAFE-T claim (https://sellercentral-europe.amazon.com/help/hub/reference/G202175000) to request a reimbursement of the refund that we issued. For more information, go to “Refund at first scan for seller-fulfilled returns”: https://sellercentral-europe.amazon.com/help/hub/reference/GYLYQWNG8LZ9JNJP The Amazon Services Europe team |
I hope this article can give you some inspiration and help all businesses to come out on top in the Q4 peak season and make a lot of money!
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