Be careful when handling Suspected Intellectual Property Rights Infringement Complaints on Amazon with the new Account Health interface!

As you know, Amazon recently introduced a new Account Health Rating, under which defects are labelled with different impact categorizations.

Suspected Intellectual Property Rights Infringement Complaints now appear with a ”High” impact. This means that if you fail to notice them in your Seller Account fast enough, you will get into a serious trouble and can find your Seller Account Suspended:

What actions can you take to remove the Suspected Intellectual Property Rights Infringement Complaints?

1. Edit the listing to remove trademarked wording / replace the brand name or delete copyrighted image.
2. Appeal the complaints by suggesting that Amazon made a mistake and you are authorized to sell the merchandise (this is the most difficult option).
3. Delete the listings with complaints.

Once you resolve the Suspected Intellectual Property Rights Infringement Complaints, then they should disappear from your metrics. Alternatively, if you delete the listings with complaints without appealing, they may stay on your metrics, however their impact will change to ”No Impact”:

If you need help with addressing Suspected Intellectual Property Rights Infringement Complaints, feel free to watch my informative video regarding the subject, which explains how to handle them:

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