Why does Amazon request video calls?

Amazon may arrange a video call for identification purposes to ensure that the person creating an account or making a purchase is the actual account holder and not an impersonator or fraudster. By conducting a video call, Amazon can verify the identity of the person by comparing their face to the photo ID provided, as well as ask additional security questions to confirm the account holder’s identity.

This type of verification process helps Amazon prevent fraudulent activities such as account takeovers, identity theft, and unauthorized purchases. It also protects the account holder from potential fraud and ensures that their personal and financial information remains secure.

How to make a video call to Amazon?

If you want to make a video call to Amazon, you can do so through the Amazon customer service portal using the following steps:

Go to the Amazon Contact Us page on your web browser.

Sign in to your Amazon account.

Select the “Start chatting now” or “Call me now” button to start a video call.

If you choose to “Call me now”, enter your phone number and click “Call me now” to receive a call from an Amazon customer service representative.

If you choose to “Start chatting now”, select “Video” as the chat method and then click “Start Chatting”.

Wait for the video call to connect and then you will be connected with an Amazon customer service representative who can assist you with your query or issue.

Note:

It is important to note that Amazon customer service representatives are available 24/7 and you may need to wait in a queue before being connected with a representative. Additionally, ensure that you have a stable internet connection and a device with a camera and microphone to make a video call.

Amazon Video Verification Time

In some cases, Amazon may be able to verify a video call within a few hours or even minutes, while in other cases, the verification process may take several days or longer. The best way to get an estimate of the time it will take for Amazon to verify your video call is to contact their customer support team or refer to their documentation on the video call verification process.

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