Intellectual property violations refer to the unauthorized use, infringement, or misuse of intellectual property, which includes trademarks, patents, copyrights, and trade secrets. The violation of IP rights can harm the owners of the intellectual property and may cause them significant financial losses. Here are some types of IP violations:
Trademark infringement: This occurs when a person or entity uses a registered trademark without the owner’s permission. This includes using a similar logo, name, or symbol that could cause confusion in the marketplace.
Patent infringement: This occurs when a person or entity uses, makes, or sells a patented invention without the patent owner’s permission. This includes copying or imitating an invention that is already patented.
Copyright infringement: This occurs when a person or entity reproduces, distributes, or displays copyrighted works without the owner’s permission. This includes copying or sharing music, videos, books, and software without the owner’s consent.
Trade secret misappropriation: This occurs when a person or entity steals or uses a trade secret without the owner’s permission. Trade secrets are confidential information, such as formulas, processes, and techniques, that give a business a competitive advantage.
Suspected intellectual property rights infringement complaints: These alleged violations are only present on Amazon’s platform and are a automatically detected by bots.
There are two effective ways how to handle Intellectual Property Rights Infringement Complaints.
You can either contact the rights owner listed in the notice and make him send a retraction notice like this to notice-dispute@amazon.com:
| Hello, I am contacting you to let you know that I am retracting the trademark infringement claim filled against: Seller name: Merchant token: ASIN: Complaint ID: Please reinstate the mentioned content and remove any strikes placed on this merchant’s seller account as the claim was filled by a mistake. Best Regards, |
Or if you believe that the complaint is false, you can appeal through the Account Health Dashboard with a proof of authenticity, such as invoices or receipts and any additional information. It must clearly prove that your products do not infringe on the intellectual property of the rights owner.
Once Amazon acknowledges removal of the complaint, they will e-mail you to let you know. Don’t relist the items prior to this.
Also, in case that you are unable to appeal the complaints at all, delete every ASIN mentioned in the notice from your inventory and wait for the defects to automatically disappear after 180 days.
But keep in mind that any unresolved complaints can trigger a suspension, anytime.
Suspected Intellectual Property Rights Infringement Complainys are triggered by bots but still need to be addressed to prevent account deactivation.
You will need to edit the product titles to remove any third party trademarked brand names which do not match with the product’s actual brand entered in the “Brand” field.
Also, the other action would be placing the brand name from the title into the “Brand” field to ensure that it matches with the one entered in the title.
Feel free to watch my informative video regarding the matter:
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