Tag: Amazon Product Authenticity Customer Complaints
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Tips for avoiding Authenticity Customer Product Condition Complaints on Amazon
As an Amazon seller, one of the biggest risks to your account health is receiving complaints about the authenticity of your products. Amazon takes these complaints very seriously, and if you receive too many of them, your account may be suspended or even banned. To avoid this, it’s important to take steps to ensure that…
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Customer Product Condition Complaints can now be lifted without a Plan of Action or invoices
Recently, Amazon completely reformed their approach to appealing most Seller Account suspensions or other Account Policy enforcements, in a clear attempt to try and keep as many marketplace sellers doing business on their platform as possible, since the competition is growing and they don’t want to risk losing their selection of products. Instead of getting…
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Handling Customer Product Condition Authenticity Complaints on Amazon
If you received a notification from Amazon informing you that one of your ASINs is subject to a customer condition complaint, this article will guide you through the appeal process. Don’t worry, receiving a Policy Warning like this doesn’t necessarily mean that your buyer actually received his order counterfeit or that you sold fake items.…
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How to appeal a suspension due to authenticity issues on Amazon?
Suspensions due to authenticity issues are very common on Amazon and are either triggered by Customer Product Condition Complaints or a are a part of Amazon’s routine reviews of new Seller Accounts. Newly registered seller accounts are often placed under a review and asked to provide invoices for random ASINs from their inventory without any…
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What is Amazon Account Health and how it can be maintained?
The Account Health page in Amazon Seller Central account gives you an overview of your Seller Account standing, providing view on your performance targets and policies required to sell on the platform. Amazon can take various actions on these metrics if they don’t comply with their targets. Some of Amazon actions in reaction to your…