Tag: Amazon A-Z Guarantee claims
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Amazon is now displaying whether A-Z Claims impacted Order Defect Rate or not wording
Recently, Amazon started showing notes directly on A-Z claim overview page, clarifying whether the seller’s metrics were negatively affected or not. This applies to all A-Z claims, including historical ones from several years ago. “Order Defect Rate (ODR) impacted: Yes” will be shown on Seller Funded A-Z claims. While “Order Defect Rate (ODR) impacted: No”…
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Watch out! Amazon will now automatically open A-Z claims for orders if you fail to answer customer messages within 48 hours!
This week, Amazon started covertly testing a new unannounced policy under which sellers can find their Order Defect Rate metric trashed overnight! Basically, any unanswered customer messages within a 48 hours deadline will be automatically converted into A-Z claims and immediately funded out of the seller’s balance. Affected sellers on the USA marketplace already received…
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This is how you can get defects removed for non-receipt A-Z claims where the parcel was returned back to sender
A-Z claims can be extremely frustrating for Amazon Sellers, as they are usually auto-generating refunds without any input from the seller or option to present his side. Justified non-receipt complaints where the parcel was genuinely lost or delayed are rare. Frequently, buyers will claim non-receipt, despite the order’s tracking information clearly shows delivery to their…
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What is Amazon Account Health and how it can be maintained?
The Account Health page in Amazon Seller Central account gives you an overview of your Seller Account standing, providing view on your performance targets and policies required to sell on the platform. Amazon can take various actions on these metrics if they don’t comply with their targets. Some of Amazon actions in reaction to your…