Tag: A-Z
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Amazon is now displaying whether A-Z Claims impacted Order Defect Rate or not wording
Recently, Amazon started showing notes directly on A-Z claim overview page, clarifying whether the seller’s metrics were negatively affected or not. This applies to all A-Z claims, including historical ones from several years ago. “Order Defect Rate (ODR) impacted: Yes” will be shown on Seller Funded A-Z claims. While “Order Defect Rate (ODR) impacted: No”…
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Beware of new A-Z claim credit giveaway policy
If you haven’t noticed it already, Amazon recently started issuing refunds which exceed the order total through the A-Z guarantee, despite the official policy wasn’t updated to reflect the change. This means that your buyers can now receive back more money than what they originally paid and are able to submit a claim even on…