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| REGION | AMAZON EXECUTIVE ESCALATION EMAILS – PLEASE USE FOR THE MOST IMPORTANT ISSUES ONLY!!! | E-MAIL ADDRESS |
|---|---|---|
 | Amazon Seller Support Higher Department | trms-siv-sesunoir@amazon.com |
| Amazon Founder (Jeff Bezos) email – Professional Team for the Most Important Issues | jeff@amazon.com, jeffb@amazon.com |
| Amazon CEO – Andy Jassy | a.jassy@amazon.com |
| Dharmesh Mehta | dharmeshm@amazon.com |
 | Amazon US Resolution – Escalate Issues as a Last Resort | resolution-sellers@amazon.com |
 | Managing Director email – Professional Team for the Most Important Issues | managingdirector@amazon.co.uk |
 | Amazon UK Resolution – Escalate Issues as a Last Resort | resolution-uk-sellers@amazon.co.uk |
| Doug Gurr – Amzon’s Chief Executive – Stepped Down at the End of 2020 | dgurr@amazon.co.uk |
 | Ralf Kleber – Country Manager for Amazon in Germany | rkleber@amazon.de |
| REGION | AMAZON LEGAL DEPARTMENTS – PLEASE HIRE A PROFESSIONAL SOLICITOR TO COMMUNICATE WITH THESE ADDRESSES | E-MAIL ADDRESS |
|---|---|---|
| | Amazon Europe Legal Department | amazonserviceseu-legal@amazon.lu |
| | Amazon UK Legal Department | amazon-uk-limitedlegal@amazon.com |
| | Amazon Developers and AWS Notice or Other Legal Communication | contracts-legal@amazon.com |
| REGION | AMAZON SELLER PERFORMANCE – GENERAL INQUIRIES, APPEALS AND NOTIFICATIONS | E-MAIL ADDRESS |
|---|---|---|
| Amazon Password Assistance | account-update@amazon.com |
| Seller Performance USA 1 – Amazon Seller Performance Main E-mail Address | seller-performance@amazon.com |
| Seller Performance USA 2 – Seller Verifications, Suspended Listings, Product Authenticity Checks | seller-performance-policy@amazon.com |
| Seller Performance USA 3 – Seller Verifications, Suspended Listings, Product Authenticity Checks | account-confirmation@amazon.com |
| Account Health Support Amazon US | account-health-post-enforcement-support@amazon.com |
| Prequalification Seller Assessment Amazon US – Contact When You Need to Prequalify to Sell a Product | pq-seller-assessment@amazon.com |
| Appealing a suspension over authenticity complaints | pa-seller-assessment@amazon.co.uk |
 | Appealing a suspended account due to forged invoices | aut-review-composite@amazon.es |
| | Verify Compliance with Applicable Law Related to Commercial Transactions. Amazon may ask for EIN documents from IRS to verify the status of your business. This is the email address, which you should contact. https://sdu.amazon.com is where you upload the requested documents and information. | account-confirmation@amazon.com |
| Appealing a suspended seller account | performance-seller-policy@amazon.com |
| | Business Insurance Verification | business-insurance-gating@amazon.com |
 | Seller Performance Canada – Seller Verifications, Suspended Listings, Product Authenticity Checks | seller-performance-policy@amazon.ca |
| Prequalification Seller Assessment Amazon Canada – Contact When You Need to Prequalify to Sell a Product | pq-seller-assessment@amazon.ca |
| Amazon Canada Seller Support – Response | seller.support06@amazon.ca |
 | Seller Performance Mexico – Seller Verifications, Suspended Listings, Product Authenticity Checks | politicas-performance-vendedor@amazon.com.mx |
| | Seller Performance United Kingdom 1 – Amazon Seller Performance Main E-mail Address | seller-performance@amazon.co.uk |
| | Seller Performance United Kingdom 2 – Seller Verifications, Suspended Listings, Product Authenticity Checks | seller-performance-policy@amazon.co.uk |
| | Prequalification Seller Assessment Amazon UK – Contact When You Need to Prequalify to Sell a Product | pq-seller-assessment@amazon.co.uk |
| | Seller Performance Germany 1 – Seller Verifications, Suspended Listings, Product Authenticity Checks | verkaeufer-performance-richtlinie@amazon.de |
| | Seller Performance Germany 2 – Seller Verifications, Suspended Listings, Product Authenticity Checks | verkaeufer-performance@amazon.de |
| | Seller Performance Germany 3 – Seller Verifications, Suspended Listings, Product Authenticity Checks | pq-product-review@amazon.de |
 | Seller Performance France – Seller Verifications, Suspended Listings, Product Authenticity Checks | politique-performance-vendeur@amazon.fr |
 | Seller Performance Italy 1 – Seller Verifications, Suspended Listings, Product Authenticity Checks | performance-venditore-politiche-di-condotta@amazon.it |
| Seller Performance Italy 2 – Seller Verifications, Suspended Listings, Product Authenticity Checks | performance-venditore@amazon.it |
| Seller Performance Spain – Seller Verifications, Suspended Listings, Product Authenticity Checks | politicas-performance-vendedor@amazon.es |
 | Seller Performance India 1 – Amazon Seller Performance main e-mail address | seller-performance@amazon.in |
| Seller Performance India 2 – Seller Verifications, Suspended Listings, Product Authenticity Checks | seller-performance-policy@amazon.in |
| Amazon India Notice Department – Suspensions Notice | pwa-seller-performance@amazon.in |
| REGION | AMAZON DISBURSEMENT QUESTIONS, PAYMENT APPEALS AND BLOCKED FUNDS INQUIRIES | E-MAIL ADDRESS |
|---|---|---|
| Questions about funds and disbursements on the US marketplace | payments-funds@amazon.com |
| | Appealing blocked funds after a suspension | disbursement-appeals@amazon.de |
| Questions about funds and disbursements on the CA marketplace | payments-investigate@amazon.ca |
 | Appealing blocked funds after a suspension on UAE marketplace | payments-funds@amazon.ae |
| Questions regarding balance and settlement on Amazon UK marketplace | payments-investigate@amazon.co.uk |
| Disbursement Team US – Queries | disbursement-appeals@amazon.com |
| The outcome of funds appeal | dap-complete@amazon.com |
| Dept Management Team – and questions about balance and settlement information | merchant-balance@amazon.co.uk |
| Disbursement Team UK – Queries | disbursement-appeals@amazon.co.uk |
| Payments Funds Team Italy – Queries | revisione-pagamenti@amazon.it |
| Payments Declined Amazon US – Notifications about Disbursements Being Withheld | payments-declined@amazon.com |
| Disbursements and other Notifications – Amazon Seller Notifications Canada | payments-messages@amazon.ca |
| Payments Declined Amazon Canada – Notifications about Disbursements Being Withheld | payments-declined@amazon.ca |
| Amazon Germany Payments Team – Information Needed for Your Selling on Amazon Payment Account | payments-nachforschungen@amazon.de |
| REGION | AMAZON NOTICE, DISPUTE, APPEALS – VIOLATIONS & COMPLAINTS | E-MAIL ADDRESS |
|---|---|---|
| Seller Fulfilled Prime Account Suspension UK – Premium Delivery Option Eligibility Change | sfp-performance@amazon.com |
| Authenticity Complaint appeal | pq-offer-review@amazon.co.uk |
| Appealing a suspension over a suspected sale of counterfeit items on a new account | pq-review-Ivr@amazon.co.uk |
| Appealing Used Sold As New complaints | pq-product-review@amazon.com |
| To retract the complaint, the rights owner must send the retraction to this address | notice-retraction@amazon.in |
| Appealing suspensions due to Intellectual Property Rights Infringement Complaints | notice-request-dispute@amazon.de |
| To retract an Intellectual Property Rights Infringement Complaint, the rights owner needs to reach out to this address | notice-retraction@amazon.co.uk |
| Appealing product review abuse warnings and suspensions | review-seller-appeals@amazon.co.uk |
| Appealing Customer Product Condition Complaints | quality-policy@amazon.com |
| Appealing Customer Product Condition Complaint | quality-policy@amazon.de |
| Providing invoices for a suspended account over authenticity issues | Csm-brand-review@amazon.co.uk |
| Notice Department Amazon US – Policy Violations like Trademark, Patent infringements or IP Complaints | notice@amazon.com |
| Amazon USA e-mail to Dispute or Appeal 1 – Policy Violations like Trademark, Patent infringements or IP Complaints | notice-dispute@amazon.com |
| Amazon USA e-mail to Dispute or Appeal 2 – Policy Violations like Trademark, Patent infringements or IP Complaints | notice-request-dispute@amazon.com |
| Amazon USA e-mail to Dispute or Appeal 3 – Policy Violations like Trademark, Patent infringements or IP Complaints | notice@amazon.com |
| Amazon USA e-mail to Dispute or Appeal 4 – Policy Violations like Trademark, Patent infringements or IP Complaints | enforcement-appeals@amazon.com |
| Send Plan of Action to appeal the revocation of Premium Delivery Eligibility | op-pso-vtr-appeals@amazon.com |
| Appealing a suspension due to violations od Code of Conduct | selling-partner-action-review@amazon.com |
| Notice Department Amazon Canada – Policy Violations like Trademark, Patent infringements or IP Complaints | notice@amazon.ca |
| Amazon Canada e-mail to Dispute or Appeal 1 – Policy Violations like Trademark, Patent infringements or IP Complaints | notice-dispute@amazon.ca |
| Amazon Canada e-mail to Dispute or Appeal 2 – Policy Violations like Trademark, Patent infringements or IP Complaints | notice-request-dispute@amazon.ca |
| Notice Department Amazon Mexico – Policy Violations like Trademark, Patent infringements or IP Complaints | notice@amazon.com.mx |
| | Notice Department Amazon UK – Policy Violations like Trademark, Patent infringements or IP Complaints | notice@amazon.co.uk |
| | Amazon UK e-mail to Dispute or Appeal 1 – Policy Violations like Trademark, Patent infringements or IP Complaints | notice-dispute@amazon.co.uk |
| | Amazon UK e-mail to Dispute or Appeal 2 – Policy Violations like Trademark, Patent infringements or IP Complaints | notice-request-dispute@amazon.co.uk |
| | Amazon UK e-mail to Dispute or Appeal 3 – Policy Violations like Trademark, Patent infringements or IP Complaints | notice@amazon.co.uk |
| | Requesting Inventory – Appeals | inventory-appeals@amazon.co.uk |
| | Send Receipt to Get Back Return Postage from Amazon | return-postage@amazon.co.uk |
| | Send Plan of Action to appeal the revocation of Premium Delivery Eligibility | op-pso-vtr-appeals@amazon.co.uk |
| | Response to your Plan of Action Amazon UK | no-replies-appeals@amazon.co.uk |
| | Notice Department Amazon Germany 1 – Policy Violations like Trademark, Patent infringements or IP Complaints | benachrichtigung@amazon.de |
| | Notice Department Amazon Germany 2 – Policy Violations like Trademark, Patent infringements or IP Complaints | notice@amazon.de |
| | Amazon Germany e-mail to Dispute or Appeal – Policy Violations like Trademark, Patent infringements or IP Complaints | notice-dispute@amazon.de |
| | Notice Department Amazon France – Policy Violations like Trademark, Patent infringements or IP Complaints | notification@amazon.fr |
| | Amazon France e-mail to Dispute or Appeal – Policy Violations like Trademark, Patent infringements or IP Complaints | notice-dispute@amazon.fr |
| Notice Department Amazon Italy – Policy Violations like Trademark, Patent infringements or IP Complaints | notifica@amazon.it |
| Amazon Italy e-mail to Dispute or Appeal – Policy Violations like Trademark, Patent infringements or IP Complaints | notice-dispute@amazon.it |
| Seller Fulfilled Prime Account Suspension Italy – Premium Delivery Option Eligibility Change | op-pso-vtr-appeals@amazon.it |
| Notice Department Amazon Spain – Policy Violations like Trademark, Patent infringements or IP Complaints | aviso@amazon.es |
| Amazon Spain e-mail to Dispute or Appeal – Policy Violations like Trademark, Patent infringements or IP Complaints | notice-dispute@amazon.es |
| Notice Department Amazon India – Policy Violations like Trademark, Patent infringements or IP Complaints | notice@amazon.in |
| Action Needed: Update your shipping prices – shipping options disabled due to alleged excessive pricing | shipping-info@amazon.com |
| REGION | AMAZON PRODUCTS, PATENTS & LISTING ISSUES | E-MAIL ADDRESS |
|---|---|---|
| Brand Appearance Patent Infringement | copyright@amazon.com |
| Utility Patent Neutral Evaluation Program | patent-evaluation@amazon.com |
| Product Safety Concerns | safety-policy@amazon.com |
| Product Review Moderator | review-seller-appeals@amazon.com |
| Amazon Listing Abuse Team | listings-report-proactive@amazon.com |
| Amazon Listing Suspension E-Mail 1 | pq-policy@amazon.com |
| Amazon Listing Suspension E-Mail 2 | seller-appeals-pq-dispute@amazon.com |
| Amazon Listing Suspension E-Mail 3 | listing-evaluation@amazon.com |
| Amazon Listing Suspension E-Mail 4 | pq-review@amazon.com |
| Amazon Listing Suspension E-Mail 5 | pq-review-lvr@amazon.com |
| Amazon Listing Suspension E-Mail 6 | pq-offer-review@amazon.com |
| “Plan B” Product Approval Requests | mps-review@amazon.com |
| Product Assurance Amazon USA – Children’s Product Certificate (CPC) and Third-Party Test Report – Appeal | pa-backlog-us@amazon.com |
| | UK Plug Problems | seller-performance-ukplugs@amazon.co.uk |
| | Amazon FBA Negative Customer Return Comments | fba-product-compliance@amazon.co.uk |
| | Product Assurance Amazon DE – Declarations of Conformity (DoC), Product Images, CE Marked Products, Trademarked Products etc. | pa-backlog-de@amazon.de |
| Product Assurance Amazon FR – Declarations of Conformity (DoC), Product Images, CE Marked Products, Trademarked Products etc. | pa-backlog-fr@amazon.fr |
| Product Assurance Amazon IT – Declarations of Conformity (DoC), Product Images, CE Marked Products, Trademarked Products etc. | pa-backlog-it@amazon.it |
| Appeal listing removal: Contact this address if you believe your listing has been incorrectly identified as over-the-counter (OTC) drugs and/or natural health products (NHP) and restricted. | rpsa-sim@amazon.com |
| Product Detail Page Tampering – appealing the removal of your listing | listings-evaluation@amazon.de |
| REGION | AMAZON SELLER IDENTITY VERIFICATION & ACCOUNT REGISTRATION | E-MAIL ADDRESS |
|---|---|---|
| | Amazon Seller Verification Department | seller-verification@amazon.co.uk |
| | Amazon Seller Verification Department – Seller Enquiries | seller-verification-enquiry@amazon.co.uk |
| | Amazon Seller Verification Department – Email Seller Verification Responses | apuk-seller-verification-enquiry@amazon.co.uk |
| | Amazon Seller Verification Department – Review | seller-verification-review@amazon.co.uk |
| | Amazon Seller Support KYC Representative – Verifications Responses | kyc-fo-outbound@amazon.co.uk |
| Vendor Express Account Application Amazon US | vendorexpress@amazon.com |
| Amazon Seller UAE Identity Verification | account-update@amazon.ae |
| Amazon Turkey | amazonservicesturkey@amazon.com.tr |
| REGION | FULFILLED BY AMAZON CONTACTS | E-MAIL ADDRESS |
|---|---|---|
| | Amazon FBA Inventory Planning Team | leah-svteam@amazon.com |
| | Amazon FBA Inbound Performance – Problem Investigation | ops.fba-prep@amazon.co.uk |
| | Amazon FBA Inbound Performance – Investigation Request | mic-dispute@amazon.com |
| Amazon Pan-European Onboarding Team | pan-european-fba-onboarding@amazon.com |
| Amazon Europe FBA Fee Increase – Submit your feedback | eu-fba-fee-announce-feedback@amazon.com |
| REGION | VELOCITY REVIEW & SELLER EVALUATION | E-MAIL ADDRESS |
|---|---|---|
| Amazon Seller Evaluation – Seller Metric Rating Problems | seller-evaluation@amazon.com |
| | Velocity Review Amazon UK – Appealing: Your current sales volumes are not supported by buyer feedback or an established sales history. As a result, we are reviewing your Amazon.co.uk seller account. | selleraccount-review@amazon.co.uk |
| Velocity Review Amazon CA – Appealing: Your current sales volumes are not supported by buyer feedback or an established sales history. As a result, we are reviewing your Amazon.ca seller account. | selleraccount-review@amazon.ca |
| REGION | SOCIAL MEDIA ESCALATION CONTACTS & OTHER | E-MAIL ADDRESS |
|---|---|---|
| Social Media Escalation E-mail Address – Obtained After Contacting Amazon Through Social Media | sm-writebacks@amazon.in |
| Amazon General Inquiries | primary@amazon.com |
| Sender of Amazon Seller Promotional E-mails in Chinese | amazonglobal-selling@sell.amazon.com |
| Submit your Vouchers for Black Friday Event | eu-marketplace-deals@sell.amazon.com |
| | Amazon Europe paid apprenticeship contact address | marketplace-apprenticeships@amazon.com |
| | Professional Health Care Program | prohealthcare@amazon.com |
| | Providing feedback for the New Amazon Seller Forum | amazon-seller-forums-beta@amazon.com |
| Amazon Lending UK | lending@amazoncapitalservices.co.uk |
| REGION | AMAZON MARKETPLACE FEES, TAX/VAT INVOICES & STATEMENTS | E-MAIL ADDRESS |
|---|---|---|
| Marketplace Fees Invoice Amazon US | marketplace-messages@amazon.com |
| | Marketplace Fees Invoice Amazon Canada | marketplace-messages@amazon.ca |
| | 1. Marketplace Fees and/or VAT Invoice Amazon UK – Your Amazon.co.uk Seller Fees VAT Invoice | marketplace-messages@amazon.co.uk |
| | 2. Marketplace Marketing Service Fees and/or VAT Invoice Amazon UK – Your Amazon.co.uk Marketing Service Fees VAT Invoice | marketing-messages@amazon.co.uk |
| | 3. Marketplace Marketing Service Fees and/or VAT Invoice Amazon UK – Your Amazon.co.uk Marketing Service Fees VAT Invoice | fulfillment-messages@amazon.co.uk |
| | 1. Marketplace Fees and/or VAT Invoice Amazon Germany – Rechnung über Ihre Verkaeufergebuehren bei Amazon.de | marketplace-messages@amazon.de |
| | 2. Marketplace Fees and/or VAT Invoice Amazon Germany – Rechnung über Ihre “Fulfillment by Amazon” Gebühren bei Amazon.de | fulfillment-messages@amazon.de |
| 3. Marketplace Marketing Service Fees and/or VAT Invoice Amazon Germany – Ihre Amazon.de-USt-Rechnung für Amazon Marketing Service-Gebühren | marketing-messages@amazon.de |
| | 1. Marketplace Fees and/or VAT Invoice Amazon France – Marketplace Amazon.fr : facture pour la TVA sur vos frais de vente | marketplace-messages@amazon.fr |
| | 2. Marketplace Fees and/or VAT Invoice Amazon France – Marketplace Amazon.fr : facture pour la TVA sur vos frais liés à | fulfillment-messages@amazon.fr |
| | 3. Marketplace Marketing Service Fees and/or VAT Invoice Amazon France – facture pour la TVA sur vos Amazon Marketing Services | marketing-messages@amazon.fr |
| | 4. Statement Related to Amazon France Activity / France Tax Compliance | france-tax-regulation-compliance@amazon.fr |
| | 5. Statement Related to Amazon France Activity | amazon-tax-id-collection-ww@amazon.com |
| 1. Marketplace Fees and/or VAT Invoice Amazon Italy – La tua fattura comprensiva di IVA per le tariffe venditore Amazon.it | marketplace-messages@amazon.it |
| 2. Marketplace Fees and/or VAT Invoice Amazon Italy – La tua fattura comprensiva di IVA per le tariffe Logistica di Amazon | fulfillment-messages@amazon.it |
| 3. Marketplace Marketing Service Fees and/or VAT Invoice Amazon Italy – La tua fattura comprensiva di IVA per Amazon Marketing Services | marketing-messages@amazon.it |
| 1. Marketplace Fees and/or VAT Invoice Amazon Spain – Tu factura de tarifas de comerciante de Amazon.es | marketplace-messages@amazon.es |
| 2. Marketplace Fees and/or VAT Invoice Amazon Spain – Tu factura de tarifas Logísitica de Amazon en Amazon.es | fulfillment-messages@amazon.es |
| 3. Marketplace Marketing Service Fees and/or VAT Invoice Amazon Spain – Tu factura de tarifas de comerciante de Amazon Marketing Services | marketing-messages@amazon.es |
 | 1. Marketplace Fees and/or VAT Invoice Amazon Netherlands – Je BTW-Factuur voor je Amazon.nl-verkoperskosten | marketplace-messages@amazon.nl |
| 2. Marketplace Fees and/or VAT Invoice Amazon Netherlands – Je btw-factuur voor Fulfilment by Amazon-kosten van Amazon.nl | fulfillment-messages@amazon.nl |
 | 1. Marketplace Fees and/or VAT Invoice Amazon Sweden – Dina säljaravgifter Momsfaktura för Amazon.se | marketplace-messages@amazon.se |
| 2. Marketplace Fees and/or VAT Invoice Amazon Sweden – Momsfaktura för dina avgifter för Amazon.co.uk Fulfilment by Amazon | fulfillment-messages@amazon.se |
| REGION | AMAZON NOTIFICATIONS & ANNOUNCEMENTS | E-MAIL ADDRESS |
|---|---|---|
| FBA Required Removals – Notifications | removals@amazon.com |
| FBA Reimbursement – Notifications | fba-noreply@amazon.com |
| FBA Reimbursement – Notifications | donotreply@amazon.com |
| | Postpone the Change in Ship-to Locations by Region | fba-ops-mipo@amazon.com |
| General Amazon Announcements and Notifications | seller-info@amazon.com |
| Successful seller regsitration and various announcements | merchant-notifications@amazon.co.uk |
| Sold, Ship Now, Disbursements and other Notifications – Amazon Seller Notifications US | seller-notification@amazon.com |
| Potential Pricing Error Amazon US – Listings Deactivated Notificaions | nobody@amazon.com |
| | Amazon FBA Orders Dispatch Confirmation Canada – Notifications | fba-ship-confirm@amazon.ca |
| | General Amazon Announcements and Notifications Canada | seller-info@amazon.ca |
| | Sold, Ship Now, Disbursements and other Notifications – Amazon Seller Notifications Mexico | informacion-vendedor@amazon.com.mx |
| | Amazon FBA Orders Dispatch Confirmation Mexico – Notifications | fba-ship-confirm@amazon.com.mx |
| | Amazon Holiday Announcements Mexico – Sender of Holiday Selling Guidelines | venta-juguetes-vacaciones@amazon.com.mx |
| | Sold, Ship Now, Disbursements and other Notifications – Amazon Seller Notifications UK | seller-notification@amazon.co.uk |
| | Amazon Seller Info UK – Announcements and Upcoming Changes | seller-info@amazon.co.uk |
| | Amazon Business – Quantity Discount Request on item | qty-pricing-feedback@amazon.com |
| | FBA Hazmat Status Change Amazon UK – Notifications | fba-uk-noreply@amazon.co.uk |
| | Amazon UK Payments Team – Information Needed for Your Selling on Amazon Payment Account | user-permission-verification@amazon.co.uk |
| | Sold, Ship Now, Disbursements and other Notifications 1 – Amazon Seller Notifications Germany | seller-notification@amazon.de |
| | Sold, Ship Now, Disbursements and other Notifications 2 – Amazon Seller Notifications Germany | haendler-benachrichtigungen@amazon.de |
| | General Amazon Announcements and Notifications Germany | verkaeufer-informationen@amazon.de |
| | Amazon Policy and Legal Information Notifications – France | info-vendeur@amazon.fr |
| | Sold, Ship Now, Disbursements and other Notifications – Amazon Seller Notifications France | notification-vendeur@amazon.fr |
| | Sold, Ship Now, Disbursements and other Notifications – Amazon Seller Notifications Italy | notifica-venditore@amazon.it |
| | FBA Hazmat Status Change Amazon IT – Notifications – Notifica relativa alla gestione dei materiali pericolosi con Logistica di Amazon | fba-it-noreply@amazon.it |
| | General Amazon Announcements and Notifications Italy | info-venditore@amazon.it |
| | Sold, Ship Now, Disbursements and other Notifications 1 – Amazon Seller Notifications Spain | notificacion-vendedor@amazon.es |
| | Sold, Ship Now, Disbursements and other Notifications 2 – Amazon Seller Notifications Spain | informacion-vendedor@amazon.es |
| | Notification about Unshipped Orders past their Expected Dispatch Date – Amazon Spain: (Te recordamos que tienes que confirmar el envío de los pedidos que especificamos más abajo. Si aún no los has enviado, te pedimos que lo hagas ya.) | order-update@amazon.es |
| | Sold, Ship Now, Disbursements and other Notifications – Amazon Seller Notifications Netherlands | seller-notification@amazon.nl |
| | Amazon FBA Orders Dispatch Confirmation Netherlands – Notifications Netherlands | fba-ship-confirm@amazon.nl |
| Sold, Ship Now, Disbursements and other Notifications – Amazon Seller Notifications Sweden | seller-notification@amazon.com |
| Amazon FBA Orders Dispatch Confirmation Sweden – Notifications Sweden | fba-ship-confirm@amazon.se |
 | General Amazon Announcements and Notifications Japan | merchant-notifications@amazon.co.jp |
| General Amazon FBA Notifications | fulfilmentbyamazon@amazon.com |
| Amazon Business – promotional notifications | no-reply@business.amazon.com |
| REGION | AMAZON SELLER RESEARCH INVITATIONS & QUESTIONNAIRES | E-MAIL ADDRESS |
|---|---|---|
| Amazon Advertising Research – Invitation emails | amazon-advertising-research@amazon.com |
| Survey Contact e-mail – Amazon US | surveyhelp@russell-surveys.com |
| Amazon Business Questionnaire | abs-selling-questions@sell.amazon.com |
| REGION | AMAZON COACH / TUTOR | E-MAIL ADDRESS |
|---|---|---|
| | Amazon Selling Coach Canada | amazon-selling-coach@amazon.ca |
| | Amazon Selling Coach UK | amazon-selling-coach@amazon.co.uk |
| Amazon Selling Coach France – Coach de Ventes Amazon | coach-de-ventes-amazon@amazon.fr |
| Amazon Selling Coach Italy – Amazon Tutor | amazon-tutor@amazon.it |
| Amazon Selling Coach Spain – Tutor de ventas Amazon | tutor-ventas-amazon@amazon.es |
| REGION | CREDIT CARD CHARGEBACK REPRESENTATION AND APPEALS | E-MAIL ADDRESS |
|---|---|---|
| | Successful Chargeback Representation Amazon UK – Response | cb-info@amazon.co.uk |
| Successful Chargeback Representation Amazon US – Response | cb-info@amazon.com |
| Credit Card Chargeback Amazon US – Sender of Responses | transaction-inquiry-p@amazon.com |
| Credit Card Chargeback Amazon UK – Sender of Responses | chargeback-billing-reply@amazon.co.uk |
| Credit Card Chargeback Amazon DE – Sender of Responses | service-inquiry-db@amazon.de |
| REGION | AMAZON BRAND REGISTRY CONTACTS | E-MAIL ADDRESS |
|---|---|---|
| | Amazon Brand Registry – Main Contact | brand-registry-contact-us@amazon.com |
| Amazon Brand Registry – Secondary Contact | amazonbrandregistry@amazon-brand-registry.com |
| Amazon Brand Review – Re-approval Request for a Brand | csm-brand-review@amazon.com |
| Protect your brand with the Counterfeit Crimes Unit – Communications | amazonbrandregistry@brandprotection.amazon.com |
| REGION | AMAZON BUYER ACCOUNT CONTACTS AND APPEALS | E-MAIL ADDRESS |
|---|---|---|
| | Request to close a Buyer / Seller Amazon Account | accountclosurerequest@amazon.co.uk |
| | Promotional e-mails Sent to Buyers | store-news@amazon.com |
| | Account Specialist – Contact for closed Buyer Account appeals – Suspicious purchase, cancelled orders | customer-transaction-assist@amazon.co.uk |
| | Appeal for a buyer account closure – due to dropshipping from Amazon | dsappeal@amazon.com |
| Account Specialist – Contact for closed Buyer Account appeals – Account related to a previously enforced account: (We have closed your buyer account. We took this action because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our marketplace.) | ofm@amazon.co.uk |
| REGION | PRODUCT REVIEWS, SELLER FEEDBACK, COMMUNITY POLICY APPEALS | E-MAIL ADDRESS |
|---|---|---|
| | Appealing alleged Product Review or Seller Feedback Manipulation | product-review-appeals@amazon.com |
| | Feedback Removal Requests Amazon UK – Sender of Responses | merch.service05@amazon.co.uk |
| | Feedback Removal Requests Amazon FR – Sender of Responses | merch.service05@amazon.fr |
| Feedback Removal Requests Amazon FR – Higher Department Response | tam-level2@amazon.fr |
| | Feedback Removal Request Amazon US – Sender of Responses | merch.service05@amazon.com |
| Amazon US Answers to Questions Under Product Detail Pages Submitted by Customers | seller-answers@amazon.com |
| Amazon UK Answers to Questions Under Product Detail Pages Submitted by Customers | seller-answers@amazon.co.uk |
| Amazon ES Answers to Questions Under Product Detail Pages Submitted by Customers | seller-answers@amazon.es |
| Amazon DE Answers to Questions Under Product Detail Pages Submitted by Customers | seller-answers@amazon.de |
| Amazon IT Answers to Questions Under Product Detail Pages Submitted by Customers | seller-answers@amazon.it |
| Amazon Answers – Provide your feedback about Amazon Answers to Amazon | amazon-answers-feedback@amazon.com |
| | Reporting Security Incidents Involving Amazon Information | 3p-security@amazon.com |
| | Amazon Apps Notices | apps-notices@amazon.com |
| | Submit a request to obtain Amazon’s approval to distributing, selling, or marketing for sale AVS Products | avs-row-interest@amazon.com |
| Amazon MWS Services | mws-seller-eu@amazon.com |
| | Email for assistance and questions about Amazon’s Trademark Usage | trademarks@amazon.com |
