Nowadays, many sellers are experiencing account suspensions on Amazon, especially on newly created accounts. While this is commonly seen with individual accounts using Pakistani details, it is also frequently seen with company-based accounts, such as LLC / ltd-based accounts.
This increase in suspensions is due to Amazon’s heightened security measures, as the platform has had to deal with fraudulent activities in this region. As a result, Amazon approves the account initially, but upon the first or second listing, they suspend the account and ask for a Virtual Identity Verification through a video call interview.
It is important to note that this verification interview is different from the one conducted during the sign-up process. However, it is possible to reinstate your account, as I have successfully done so for my client’s accounts. To help you through the process, read this article till the end. To schedule a call, find the email notifying you that your account has been suspended under section 3. Now you need to book a slot for the interview and enter your required details, such as the Merchant token, which you can find in your account information.
Then select different time slots, and Amazon will confirm your verification interview schedule 48 hours prior to the call. During the interview, Amazon will ask many technical questions in several areas. It is crucial to have all the necessary documents, such as invoices for the products you listed. If you don’t have any, then prepare yourself for explaining your reasons, and be ready to answer the questions honestly and accurately. In conclusion, while facing an Amazon account suspension may be frustrating, it is possible to reinstate your account. By following the steps outlined above and being prepared for the interview, you can successfully navigate the process it is possible to pass this phase easily.
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If you have an Amazon-related issue, feel free to join and post into my large Amazon Seller Performance – Friendly Advice – Worldwide Facebook group, where you will be very welcome.
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Additionally, here you can watch my YouTube video, where I am presenting you my advice how to avoid getting suspended on Amazon and get help with a Plan of Action without having to spend a lot of money on a hired guru:
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