Suspensions due to authenticity issues are very common on Amazon and are either triggered by Customer Product Condition Complaints or a are a part of Amazon’s routine reviews of new Seller Accounts.
Newly registered seller accounts are often placed under a review and asked to provide invoices for random ASINs from their inventory without any prior warnings or customer complaints.
Suspensions due to authenticity issues, which were triggered by a bot don’t require a Plan of Action.
All you need to provide are valid unaltered invoices issued within the last 365 days showing detailed buyer and product information.
– Copies of invoices or receipts from your supplier issued in the last 365 days. These should reflect your sales volume during that time.
– Contact information for your supplier, including name, phone number, address, and website.
And the invoices need to include this:
— Supplier information (name, phone number, address, website)
– Buyer information (name, phone number, address, website)
– Item descriptions (for ease of review, you may highlight or circle the ASIN(s) under review)
– Item quantities
– Invoice date (must be issued in the last 365 days)
Once you provide this, your account will get reinstated.
However, you should know that Amazon only accepts invoices and receipts from legit suppliers and not order confirmations or transaction screenshots from eBay, PayPal, Aliexpress or Amazon. Alibaba invoices won’t get accepted either.
Also, don’t forget to include the supplier’s full contact information, such as the phone number or a website.
If your Seller Account has been suspended due to Authenticity Complaints from customers, in this case you will be asked to submit a Plan of Action in addition to invoices and authorization letters.
Product Condition Customer Complaints are detected by bots after scanning your Seller Feedbacks, Product Reviews, returns or A-Z claim comments” rather than being knowingly submitted by buyers.
When appealing, you don’t need to say that you sold inauthentic items. Just tell Amazon what you believe made the buyer to complain about this issue.
Maybe insufficient packaging resulted in the receipt of a damaged item, which the buyer then confused with a counterfeit? Or the buyer previously used a different version of the product and wasn’t expecting new design of it’s packaging? These are some example excuses, which can be used.
If your Seller Account has been suspended due to authenticity issues and you need professional assistance, feel free to reach out and subscribe to my OnlyFans page at www.onlyfans.com/kikaangelic. This is where you can access dozens of example Plan of Action appeals addressing every possible suspension reason and you can also message me privately to assist you. This is all available for a small $24.99 charge.
If you would like to get free help, then you can alternatively join my Facebook group called Amazon Seller Performance – Friendly Advice – Worldwide, where you will get free advice with appealing Amazon related matters.
For great tips with appealing Amazon suspensions, feel free to watch my YouTube video:
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