Account reviews are normal when you are experiencing a sudden increase in selling volume. As long as you are still able to sell, continue processing all orders just like usual. The review will last no more than 90days, unless you appeal or get suspended (as a result of it).
If you would like to speed up the review, you can appeal by e-mailing Amazon at seller-performance@amazon.com with this:
– How long you’ve been in business
– The sources of your inventory
– Anticipated monthly sales on Amazon
– The availability of items for shipping
– The address of any retail locations
– Links to other Amazon websites where you are actively selling
– Tracking information for recently dispatched orders
– Your tax number
Amazon considers multiple factors when deciding whether a selling account should be placed under temporary review.
Some examples of these factors are included below.
1. If your account exhibits multiple factors at one time, it could be placed under review.
2. You do not have a sufficient history of past sales. This can be either because you are new to the Amazon store or you have not sold for a long period. When you are new or have been dormant, it takes time to build up a positive history of buyer-seller transactions.
3. Multiple customers have indicated they did not receive the items they ordered (for example, by filing for refunds, A-to-z guarantee claims or posting negative feedback). We recommend that you work closely with your customers to resolve any issues and take steps to ensure prompt fulfillment of orders.
4.There is no tracking information available on your account or the tracking information is invalid. Valid tracking information can provide assurance to your customers that their orders are on the way and help Amazon validate that an order has been delivered. To access Amazon policies on tracking information, go to Valid Tracking Rate (VTR).
5. There has been an unusual change in your selling patterns. An unusual sales activity may include a recent spike in sales or significant change in the type of inventory you offer.
You are selling higher risk items. Higher risk items may include consumer electronics, computers or trending items.
6. You may be missing critical business information from your account that can help us validate positive buyer-seller history across other sales channels. Ensure that all your business information is up to date, including business website, address, and contact information, where applicable. Although this information is not mandatory it can verify your identity and expedite the review process.
If you are experiencing issues with your Amazon Seller Account and your Seller Account already received a warning or is under a review, I can assist you and help you resolve the matter.
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I hope you found this article helpful. Many Amazon sellers recently started trading stocks and crypto currencies, hoping to diversify their income, which is a very good idea with all the uncertainty which comes with the platform. For this reason, we launched a new Facebook group, Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) – feel free to join us and forget about the troubles of selling on Amazon for a moment!
Regarding Amazon Seller Performance, you can always participate in our Amazon Seller Performance – Friendly Advice – Worldwide group, where you will be very welcome.
Additionally, here you can watch my YouTube video, where I am presenting you several secret tips about appealing Amazon Seller Account suspensions (don’t be confused by the opening of the video, where I am enjoying a vacation – it’s a part of the story):
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