Suppressed listings which get hidden and remain showing alerts in the Seller Central can be very annoying. Recently, Amazon started e-mailing sellers and informing them that their suppressed listings are being restored by having the missing mandatory attributes such as color, size, department and/or item_length_width extracted from product titles or from other places, where this information can be found.
These e-mails are being sent from a new Amazon e-mail address listing-recovery1@amazon.com and are sent by a sender called ”Amazon Listing Recovery”.
The e-mails appear very unusually informal for Amazon and don’t contain any Amazon logos.
Here you can view a screenshot of an example e-mail from Amazon Listing Recovery:
Here is a copy of the full wording in English:
| Updating product values in Seller Central Greetings from Amazon! We are writing to let you know that some of the listings that you submitted via Seller Central have not been published. We reviewed the listings and found that they are missing product values for the color, size, department and/or item_length_width fields. Due to these missing values, the items are not actively listed for sale in our store. In order to help resolve this issue, we extracted information for color, size, and/or department from the title and item_length_width from item dimensions you have provided, and we will use that information to complete the product values and publish your listings. Please let us know within 5 days if you have any concerns regarding this process. Thank you for your support, and have a great day! |
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