Major AWS technical error affects the whole Amazon marketplace

If you are a third party Amazon seller doing business across the company’s global platforms, you should know that there is currently a major AWS technical glitch affecting all sites which are ran using their software.

For Amazon Sellers, it causes any orders confirmed as dispatched to remain in the unshipped status.

Additionally, even order IDs which were already successfully confirmed as dispatched hours ago are again popping up in the Unshipped section, with their tracking information removed. This is extremely confusing, especially for merchants processing thousands of sales, who are now struggling to distinguish between shipped and unshipped orders.

Sellers are also reporting that updates to stock are not taking place. This applies to inventory quantities and prices updated directly through the Seller Central or using third party inventory managers that consolidate sales from different marketplaces.

Everything was caused by an issue affecting the Kinesis Data Streams API in the US-EAST-1 Region.

According to the Amazon Web Services Health Dashboard, the currently impacted services include ACM, Amplify Console, API Gateway, AppMesh, AppStream2, AppSync, Athena, AWS Signer, Batch, CodeArtifact, CodeGuru Profiler, CodeGuru Reviewer, CloudFormation, CloudMap, CloudTrail, Cognito, Connect, DynamoDB, Elastic Beanstalk, EventBridge, IoT Services, Lambda, LEX, Macie, Managed Blockchain, Marketplace, MediaLive, MediaConvert, Personalize, RDS Performance Insights, Rekognition, Resource Groups, SageMaker, Support Console, and Workspaces.

The error has been occurring starting early Wednesday 25.Nov 2020 and is still present.

Here you can view the full notice by AWS:

Here you can view the notice displayed in the Seller Central:

And here is an e-mail sent to Amazon Sellers by Amazon:

After attempting to confirm the shipment of your orders in Amazon Seller Central, a red rectangular banner titled “System Error” appears on the top, along with a text stating “We are currently experiencing technical difficulties with this tool and are working to resolve the issue. Please try again in 15 minutes.”

A note with text “! Unable to Confirm” displays next to each order.

Make sure to somehow mark any affected orders as dispatched, otherwise you may be left confused later and ship already fulfilled orders again.

Here you can view how the error shows in the Seller Central:

This is what appears when trying to confirm dispatch of orders individually:

Amazon Sellers are not the only internet users affected, because any websites running on the Amazon Web Services software are experiencing major outages.

Twitter and social media have been flooded with relevant hashtags such as #awsoutage or #awsdown, with posts expressing user’s concerns:

➡️ If you are an Amazon Seller who needs help with any Amazon-related issues such as suspensions, listing blocks or is looking for professional assistance, please don’t hesitate to subscribe to my new OnlyFans page at: www.onlyfans.com/kikaangelic