Recently, Amazon announced that they will be alerting sellers about high risk orders from potentially fraudulent buyers. Their machine learning technology identifies high-risk orders by analyzing hundreds of signals, such as delivery problems, item value, and delivery address. Once an order has been identified as a high risk of fraud, a warning will pop up on the order page.
This is alternative to being able to block buyers from purchasing, which is something that Amazon doesn’t currently offer, unlike all other e-commerce platforms. Inability to block buyers means that the same fraudulent buyers or competitors are able to make repeated purchases and open an A-Z claim or leave a negative feedback for each of them.
The “Signature Confirmation Recommended” wording is already being added to orders and displayed under ”Order Status”.
Interestingly, despite Amazon is able to detect these what they call ”high risk orders”, they are unwilling to offer the signature confirmation on delivery and at the same time, they are not offering any seller protection (regardless of whether signature confirmation was purchased or not) and all A-Z claims will have the standard one attempt to appeal.
Here is a copy of informative wording regarding the matter from Amazon:
| Signature confirmation can reduce reported lost orders by 35% Effective Jun 23, 2022, Amazon recommends adding “signature confirmation” to orders with a high risk of being reported as “not received” or “lost”. You can purchase “signature confirmation” service when you select shipping for these orders in “Buy Shipping”. How the service works: 1. Our machine learning technology identifies high-risk orders by analyzing hundreds of signals, such as delivery problems, item value, and delivery address. 2. High-risk orders will be flagged on your Manage Orders page under the “Order Status” column with a “signature confirmation recommended” message. 3. If you proceed with the recommendation, the cost of the signature confirmation service will be added to your shipping fee. 4. If a buyer reports a signature-confirmed order as “lost” or “not received,” we will conduct additional checks on that buyer’s account. Any refunds or claims we grant without your involvement will be eligible for appeal. Additional fees: The signature confirmation recommendation is offered to sellers at no cost. However, signature confirmation implementation is a separate carrier service for which carriers charge an additional fee. The service charge varies by carrier, but on average costs between $3 and $6 for each order. You will be responsible for the additional shipping costs incurred for implementing the signature confirmation recommendations. |
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